Jack Hilvers
Delphos
Summary
Dynamic leader with a proven track record at The Grind Coffee Co, adept in small business operations and building strong customer relations. Excelled in staff management and development, boosting team performance and customer satisfaction. Skilled in business marketing and human resources, achieving significant brand growth and fostering a positive work environment.
Overview
29
29
years of professional experience
Work History
Owner
The Grind Coffee Co
01.2009 - 09.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Sales Support Specialist
JCPenney
06.2005 - 10.2008
- Assisted customers with sales needs such as inventory and shipping questions.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Presented professional image consistent with company's brand values.
- Restocked and maintained store displays/inventory
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cook
Jim's Restaurant
05.1997 - 10.2008
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Assistant Manager
Pier One Imports
08.1995 - 05.1997
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained store displays per company directives.
Education
Did Not Finish -
Northwestern Business College
Lima, OHSt. John's High School
Delphos, OH06.1988
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Staff hiring
- Business marketing
- Employee development
- Human resources
Timeline
Owner
The Grind Coffee Co
01.2009 - 09.2024
Sales Support Specialist
JCPenney
06.2005 - 10.2008
Cook
Jim's Restaurant
05.1997 - 10.2008
Assistant Manager
Pier One Imports
08.1995 - 05.1997
Did Not Finish -
Northwestern Business College
St. John's High School
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