Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Holland

Scarborough

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Churchill Catering. Proven ability to enhance guest engagement and maintain order accuracy in high-volume environments. Recognized for effective cash handling and allergy awareness, consistently exceeding customer expectations and contributing to team success.

Overview

3
3
years of professional experience

Work History

Server/Dishwasher

Churchill Catering
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Contributed to inventory management by monitoring stock levels.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Ice Cream Server

Fielders Choice
06.2023 - 08.2023
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Enhanced customer experience by providing friendly and efficient service.
  • Improved team morale with positive attitude and support during peak hours.

Game Booth Attendant

Funtown Splashtown Usa
05.2022 - 08.2022
  • Exceeded daily sales goals consistently by employing effective upselling techniques that enticed customers to spend more on games or additional plays.
  • Contributed to overall event success by actively participating in setup and teardown procedures for the game booths.
  • Participated in team meetings aimed at improving performance metrics, sharing valuable insights from personal experiences on the job floor.
  • Managed crowd control during peak times, ensuring guest safety and satisfaction throughout their visit.
  • Maintained accurate cash handling practices, ensuring consistency and integrity in transactions.
  • Monitored inventory levels of prizes and supplies, alerting management when restocking was necessary to avoid shortages.
  • Provided exceptional customer service, efficiently resolving guest inquiries or concerns while maintaining a professional demeanor.

Education

Masters - Architecture

Wentworth Institute of Technology
Boston, MA

HS Diploma -

Scarborough High School
Scarborough, ME

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • High volume dining
  • Order accuracy
  • Allergy awareness

Timeline

Server/Dishwasher

Churchill Catering
06.2023 - Current

Ice Cream Server

Fielders Choice
06.2023 - 08.2023

Game Booth Attendant

Funtown Splashtown Usa
05.2022 - 08.2022

Masters - Architecture

Wentworth Institute of Technology

HS Diploma -

Scarborough High School

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