Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Hollander

3801 Allenton Road,MO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Manager/Associate

The UPS Store 5213
04.2022 - 11.2024
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with regulatory requirements and industry standards.
  • Maintained up-to-date records of employee attendance and time-off requests
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Front End Cashier

Walmart
06.2021 - 10.2021
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Greeted customers warmly upon entering the store and provided assistance when needed.
  • Organized shopping carts for customers after their purchases had been completed.
  • Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
  • Operated electronic scanners to enter product information into computer system.
  • Verified customer purchases with valid identification.
  • Balanced out cash drawer at the end of each shift.
  • Provided accurate change to customers when making transactions.
  • Assisted customers in locating items throughout the store.
  • Followed company policies regarding returns and exchanges.
  • Maintained a clean workstation by wiping counters and organizing supplies.
  • Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Stocked shelves with merchandise and ensured that displays were organized attractively.
  • Adhered to all health regulations concerning food handling practices.
  • Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
  • Greeted customers warmly and asked if they needed help.
  • Checked expiration dates on products before ringing up orders for customers.
  • Processed sales, returns, and exchanges using POS register system.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customers' questions about products, prices, and availability.
  • Built and maintained productive relationships with employees.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Courtesy Clerk

Dierbergs Markets Inc.
07.2020 - 05.2021
  • Checked expiration dates on products regularly and removed outdated items from shelves.
  • Organized backroom areas for efficient storage of merchandise.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Carried out special orders requested by customers promptly and efficiently.
  • Inspected customer bags to ensure no shoplifting occurred.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Greeted customers and provided assistance in locating items.
  • Greeted customers in a friendly and professional manner.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Ensured safety by monitoring the parking lot for any suspicious activity.
  • Stocked shelves with merchandise according to company guidelines.
  • Followed proper food safety procedures when stocking refrigerated items.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Promptly responded to customer requests or complaints in an appropriate manner.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Took unwanted items from checkout to proper location.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Escorted customers to desired merchandise location.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

Associate of Applied Science - Business Administration And Management

Saint Louis Community College
Kirkwood, MO

High School Diploma -

Eureka Sr. High School
Eureka, MO
06-2023

Skills

  • Strategic Planning
  • Policy Implementation
  • Expense Tracking
  • Operations Management
  • Business Development
  • Financial Management
  • Verbal and written communication
  • Key Performance Indicators
  • Sales management
  • Staff Management
  • Time Management
  • Complex Problem-Solving
  • Cross-Functional Teamwork
  • Schedule Preparation
  • Business Planning
  • Team Leadership
  • Negotiation
  • Schedule Management
  • Customer Service
  • Problem-Solving
  • Computer Skills
  • Problem-solving abilities
  • Reliability
  • Employee Coaching and Mentoring
  • Preventive Maintenance
  • Multitasking
  • MS Office
  • Team Collaboration
  • Problem Resolution
  • Professionalism
  • Work Planning and Prioritization
  • Shift Scheduling
  • Decision-Making
  • Relationship Building
  • Hiring and Training

Timeline

Manager/Associate

The UPS Store 5213
04.2022 - 11.2024

Front End Cashier

Walmart
06.2021 - 10.2021

Courtesy Clerk

Dierbergs Markets Inc.
07.2020 - 05.2021

Associate of Applied Science - Business Administration And Management

Saint Louis Community College

High School Diploma -

Eureka Sr. High School

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Jack Hollander