Jack Hornung
Niagara Falls,NY
Summary
Seasoned hospitality owner/manager with a proven track record. Adept in operations management and verbal communication. Excelled in optimizing restaurant operations, enhancing customer service, and focusing on keeping a positive work environment. Skilled in staff training and development, showcasing adaptability, and a strong work ethic. My business is currently under contract for sale.
As I start my transition out of the hospitality industry, I've taken a job with Deal Realty in Lewiston. I've closed multiple residential and commercial sales, but my passion has been starting a property management business from scratch out of my brokerage.
I've managed my own small personal portfolio (eight doors) of rentals for 15 years. I would love to take what I've learned and bring that to your company.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent /Senior Property Manager
Deal Realty
Lewiston, New York
10.2024 - Current
- Facilitated client property showings and guided buyers through purchasing process.
- Negotiated contracts and agreements between buyers and sellers effectively.
- Managed tenant relations to ensure satisfaction and timely communication.
- Coordinated property maintenance and repairs with service vendors and contractors.
- Oversaw lease agreements, renewals, and tenant screening processes.
Owner/Manager
Cask + Cow
Lewiston , NY
07.2017 - Current
- Maintained detailed records of sales transactions and daily shift reports.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Assisted with kitchen preparation during peak times as needed.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Trained new employees to perform duties.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
Owner/Manager
The Third St Tap Room
Niagara Falls, NY
03.2004 - 12.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created and maintained a safe and welcoming atmosphere for patrons.
- Maintained detailed records of expenses related to running the bar including payroll costs.
- Trained new employees in proper safety protocols as well as customer service techniques.
- Collaborated with local businesses on cross-promotional initiatives that drove more traffic into the bar.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed the daily operations of the bar, including scheduling staff, ordering inventory, and processing payments.
Education
Some College (No Degree) - Business Administration
Niagara County Community College
Sanborn, NYSkills
- Small business operations
- Operations management
- Human resources
- Profit and loss analysis
- Hiring and staffing
- Staff management
- Marketing
- Verbal and written communication
- Restaurant operations management
- Menu development
- Labor and food cost control
- Adaptable
- Contract negotiation
- Property maintenance
- Lease agreements
- Tenant screening
- Problem solving
- Excellent communication
- Relationship building
- Maintenance & repair
Affiliations
- I enjoy being active! Anything from working out, hiking, golfing, and ice hockey, to just taking a nice walk with my wife and kids
Certification
- I am T.I.P.S Certified
- I have a NYS Real Estate Salesperson Licence
References
References available upon request.
Timeline
Licensed Real Estate Agent /Senior Property Manager
Deal Realty
10.2024 - Current
Owner/Manager
Cask + Cow
07.2017 - Current
Owner/Manager
The Third St Tap Room
03.2004 - 12.2021
Some College (No Degree) - Business Administration
Niagara County Community College