JACK J. DAY

• Managed a portfolio of three multi-site properties, ensuring efficient operations and maximizing profitability

• Oversaw property maintenance, including regular inspections, repairs, and renovations to ensure compliance with safety regulations

• Developed and maintained positive relationships with tenants, addressing concerns promptly to enhance tenant satisfaction

• Developed training programs for property management staff focusing on customer service skills and operational efficiency

• Developed and maintained relationships with local government agencies, contractors, and service providers

• Conducted regular property inspections to identify maintenance needs and ensure properties are well-maintained and attractive to tenants

• Oversee 2-6 retail inline/kiosk year around & seasonal location(s) operating over $6 million plus per calendar year
• Established team priorities, maintained schedules and monitored performance
• Tracked key performance indicators and enforced quality control measures
• Ensure all pop-up locations and year around locations set and ready on all deadlines (Store opening, inspections, safety protocols, store build, store breakdown, and more)
• Recruit in OH & MI (keyholders to Store management), interviewed with approval to hire

• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions
• Managed day-to-day operations of lodging facility, scheduling staff
• Oversaw day-to-day operations of Call Center (4 self-storage properties, with staff of 3 employees)
• Adding Employees (up to 12-16) & Self-Storage properties (up to 10-15)
• Established and upheld high standards, promoting great customer service and assistance to guests
• Hired and trained new employees, demonstrating best methods for serving clients and guests

• Oversee nine Storage Facilities operating over $10 Million plus per calendar year
• Established team priorities, maintained schedules and monitored performance
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

• Sales, Marketing, Customer Relations, Employee Relation Achieves lease-up objectives by utilizing effective advertising, telephone techniques and direct interactions
• On-board new hires and assign them to training sessions
• Research new training materials and supplies that might enhance training procedures and provide value to our employees, work closely with Corporate Training & Development team
• Lead training for all Facility Managers to set them up for success in key areas of Pogoda Co Culture, Steps to Success, How to Coach, Systems, Accountability Financials and Guest Service

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue
• Boosted marketing, reviewed pricing strategies while handling customer relations issues, enabling quick resolution, and client satisfaction
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
• Built relationships with customers and community to establish long-term business growth
• Met with clients, delivering presentations, and educating on product and service features and offerings

• Company Overview: The Detroit Zoo
• Onboarded and trained more than 100 new employees per year in permanent and Seasonal areas for retail department
• Identified vacancies and recruited and hired applicants to fill positions in retail department (IE: Retail Management, Retail Warehouse, All levels of Supervisors, and Associates)
• Kept abreast of latest hiring trends and recommended enhancements that would challenge and refine recruitment and sourcing processes
• Shared information about SSA (Service Systems Associates at Detroit Zoo) training and job opportunities with school representatives, public officials and community liaisons to maximize talent search
• The Detroit Zoo

• Company Overview: The Detroit Zoo
• Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
• Hired, trained, supervised, and motivated retail professionals to provide knowledgeable and fast service to every guest
• Manage staff of 68-100 employees: Warehouse Manager, Inventory Manager, Store Managers, Supervisors, Leads, and Associate's Oversee entire retail Operation-Working with buyers on what works best/how to maximize locations profit
• Budget controls, as far as hours for each store are given properly to ensure satisfaction of operation
• The Detroit Zoo