Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jack Jaycocks

Orlando ,FL

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Aloma Bowling Centers. Skilled in complex problem-solving and staff management, adept at fostering high-performing teams and improving service delivery. Excels in multitasking and verbal communication, Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proactive and meticulous Manager with over 20 years of experience in Management. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

25
25
years of professional experience

Work History

Manager

Aloma Bowling Centers
10.2023 - 10.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Manager

Cardroom Tech LLC
04.2016 - 10.2023
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.

Manager

Coolstuff Inc
11.2014 - 02.2016
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.

Manager

Guardsmark Security
12.2005 - 01.2014
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Billing Specialist

Florida Hospital
01.2000 - 11.2005
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Education

High School Diploma -

Seminole Highschool
Sanford
06.1999

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Customer Relationship Management (CRM)
  • Performance Management
  • Sales Techniques
  • Budget Control
  • Excellent Communication
  • Multitasking Abilities
  • Problem-Solving

Interests

  • Graphic Design
  • Drawing and Painting
  • Crafting and DIY Projects

Timeline

Manager

Aloma Bowling Centers
10.2023 - 10.2024

Manager

Cardroom Tech LLC
04.2016 - 10.2023

Manager

Coolstuff Inc
11.2014 - 02.2016

Manager

Guardsmark Security
12.2005 - 01.2014

Billing Specialist

Florida Hospital
01.2000 - 11.2005

High School Diploma -

Seminole Highschool

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Jack Jaycocks