Hi, I’m
Jack Johnson IV
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
years of professional experience
Work History
HealthCentral Corp.
Staff Writer
02.2023 - 02.2025
Job overview
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Managed multiple assignments simultaneously while maintaining consistent quality in writing and editing tasks.
- Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
- Consistently met tight deadlines under pressure while maintaining high levels of accuracy in writing style.
- Enhanced readership by producing high-quality articles on various topics and adhering to strict deadlines.
- Pitched engaging feature stories that highlighted community members or events, fostering a strong connection between the publication and its audience base.
UNITED STATES AIR FORCE
Administrative Specialist - Customer Service
10.2013 - 08.2020
Job overview
- Advised members on company employee benefits to include life insurance policies and benefits when exiting the service; updated information on beneficiaries, payment options, coverage amounts, etc
- Answered questions on benefits, procedures, and responsibilities; created new military ID cards for military personnel and family members
- Updated military personnel records to reflect changes in marital status, promotion/demotion, new dependents, etc.; maintained compliance with federal, state, and local employment and benefits laws and regulations
- Processed employee paperwork; entered data into HRIS system; maintained records on employees in all units that were under administrative action
- Verified data accuracy for members submitting packages for promotion consideration
- Updated awards/decorations on members' records who demonstrated above standard performance
- Improved employee retention and development by providing guidance to members wanting to extend their current contracts including financial guidance/assistance for members who qualified for bonuses
- Conducted mandatory relocation briefings for military members who were being assigned to a new base, including overseas assignments
- Processed passport applications for military members and family members
Education
Rich South High SchoolRichton Park, IL
Diploma
05.2012
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Customer service
- Training & Development
- Employee Orientation
- Administrative experience
- Verbal communication
- Exceptional writing
- Customer relations
- Deadline management
- Presentation development
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Air Force, E-4
Timeline
Staff Writer
HealthCentral Corp.
02.2023 - 02.2025
Administrative Specialist - Customer Service
UNITED STATES AIR FORCE
10.2013 - 08.2020
Rich South High School
Diploma
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