Summary

Overview

Work History

Education

Skills

Timeline

Jack Kantner

Chicago,IL

Summary

Dual major in Finance & Accounting honors program with technical skills in Microsoft Office and proven leadership skills and strong customer service orientation. Demonstrated superior problem-solving and collaboration skills, significantly enhancing service quality and operational efficiency.

Overview

4

4

years of professional experience

Work History

Electronic Service Representative

ABT Electronic

03.2021 - Current

Ensured a high level of customer satisfaction with thorough product knowledge and professional interactions.
Enhanced customer satisfaction by efficiently resolving technical issues related to electronic products and services.
Managed multiple priorities simultaneously while maintaining a high level of accuracy in all tasks performed.
Provide exceptional customer service to customers over the phone and through IM Chat
Strong communication skills to assist customers in troubleshooting problems with their electronics
Superior problem solving skills as helping customers
Skilled in deescalating frustrated or angry customers to successfully resolve their issues.
Collaborating with multiple departments to resolve customer complaints
Able to dispatch service technicians
Act as supervisor on weekends and after hours as needed
Handled 50-60 inbound calls from customers with product questions and issues

Education

Bachelor of Science - Strobel Honors Accounting, Finance

DePaul University

Chicago, IL

06.2027

Skills

Skilled in Microsoft office programs including Word, Excel, PowerPoint, and Outlook
Proficient in face to face and over the phone customer interaction, problem solving, and clear communication
Supervision of the team and delegation of work

Efficient time management
Collaboration amongst coworkers

Timeline

Electronic Service Representative

ABT Electronic

03.2021 - Current

Bachelor of Science - Strobel Honors Accounting, Finance

DePaul University