Jack Kastel
Goodyear,AZ
Summary
A creative, pragmatic, professional and pro-active problem solver. Organized and attentive to details demonstrated time- management skills. Strong research, mediation and negotiation skills. Proficient in evaluating needs, coordinating resources, and ensuring necessary services are provided to clients. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
Work History
Owner COO
DELI QUENCH LLC
- Operations of 4 cafes and Meals of Joy Food Service Program amounting revenues over $10M per annum
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision-making
- Trained and developed team members to build human capital.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Hired trained and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Owner
Big Apple Bagels Café- Café Quench-Deli Quench/Quench Catering
- Retail and wholesale food operations with sales over $900,000 per year.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed day-to-day business operations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Owner/ Chicago, IL
Vehicle Solution Finders
- Financial programs for commercial clients that generated $1m in revenue
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
Fleet Operations Manager/Field Maintenance Manager
Hertz Rental Equipment Corporation
- Operations responsibilities for 400 fleet rental equipment for rental clientele in the construction industry.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Conducted research to address shipping errors and packaging mistakes.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Organized records of vehicles, schedules and completed orders.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Introduced incentivization programs to increase employee performances.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
Fleet and rental Operations Manager
Aldridge Electric Inc.
- Operations management for 1000 vehicles and 850 pieces of construction equipment $80M.
- Maintained professional, organized, and safe environment for employees and patrons.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Fleet and Operations Department Manager
Emkay, inc
- Created a fleet truck, equipment and maintenance department for a nationally recognized fleet company generated $50M per year
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
Bachelor of Arts in Business Administration -
Bachelor of Arts in Business Administration/History -
Masters of Business Management & Strategy -
Skills
- Needs assessment
- Cost savings through effective budgeting
- Client\Vendor Relations
- Sales & Marketing
- Contract negotiations
- Staff management
- Facilities Management
- Project management experience, including cross-organizational
- Team Building & Leadership
- Financial reporting and analysis
- Public Relations
- Purchasing and procurement management
- Master's degree/MBA
- Microsoft Office –Databases-Basic HTML& CSS-SEO-Purchasing and Inventory Management
- Detailed orientated and have ability to multi-task
- Strategic thinker and problem solver
- Superior oral and written communication skills
- Positive attitude, excellent customer service skills and ability to work in a team environment
- Proficient in Windows, and Microsoft Office Suite
- Ability to learn and utilize Internet-based applications, CRM tools, and new software
- College degrees in Business Management, Marketing (or equivalent work- related experience)
- 20 years' customer service experience in hospitality, resort, real estate or retail environment delivering exceptional customer service
- Real Estate Developer / New Home Builder Background Construction
- Resource Allocation
- Training Management
- Human Resources
- Business Growth Initiatives
- Mind Mapping
- Problem-solving aptitude
- Customer Service Management
Certification
- Six Sigma Certification
- Certified Purchasing Manager
Affiliations
- Alpha Kappa Psi Fraternity
- South West Chamber of Commerce
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
Timeline
Owner COO - DELI QUENCH LLC
Owner - Big Apple Bagels Café- Café Quench-Deli Quench/Quench Catering
Owner/ Chicago, IL - Vehicle Solution Finders
Fleet Operations Manager/Field Maintenance Manager - Hertz Rental Equipment Corporation
Fleet and rental Operations Manager - Aldridge Electric Inc.
Fleet and Operations Department Manager - Emkay, inc
Bradley University - Bachelor of Arts in Business Administration,
Northeastern Illinois University - Bachelor of Arts in Business Administration/History,
Western Governors University - Masters of Business Management & Strategy,