Jack Khzouz
New Canaan
Summary
Visionary and results-driven transportation and operations executive with over 25 years of leadership experience spanning public transit, branding, and retail sectors. Proven expertise in operational turnarounds, strategic growth, innovative tech integration, and cross-sector stakeholder management. Recognized industry leader known for building high-performing teams, delivering revenue growth, and shaping public mobility solutions.
Experienced with strategic leadership, harnessing deep understanding of market dynamics to drive organizational success. Utilizes analytical thinking and vision to develop and implement growth strategies. Track record of fostering innovation and leading high-impact teams to achieve business objectives.
Overview
39
39
years of professional experience
Work History
CEO
Nassau Inter-County Express (NICE)
01.2017 - Current
- Company Overview: Lead a regional public transit system serving 80,000+ daily riders with a workforce of 1,000+ and 500+ vehicles.
- Oversee financial performance, operational excellence, stakeholder engagement, and innovation strategy.
- Increased direct funding by 40% and improved EBIT by 35%
- Doubled top-line revenue
- Manage a $45M+ annual capital investment plan
- Launched GoMobile, a mobile ticketing & smart payment platform
- Implemented real-time bus tracking & predictive analytics
- Designed and piloted pedestrian collision avoidance system
- Developed Nassau County/NYS Stakeholder Influence Map
- Delivered nation-first service innovations focused on rider satisfaction
- Built a data-driven safety and training culture
- Lead a regional public transit system serving 80,000+ daily riders with a workforce of 1,000+ and 500+ vehicles.
Chief Administration Officer
NICE Bus
01.2011 - 01.2017
- Company Overview: Secured public funding through proactive political engagement.
- Developed a multi-year strategic growth roadmap
- Championed new customer service frameworks
- Developed continuous improvement process across all functions
- Standardized brand identity across all communication channels
- Secured public funding through proactive political engagement.
President & CMO
XMI Marketing & Branding Consultants
01.1999 - 01.2011
- Grew client portfolio by 25% and increased EBIT by 65%
- Expanded operations into global markets
- Integrated LEAN and JIT principles to improve delivery efficiency
- Developed proprietary order management software
Divisional Merchandise Manager / Store General Manager
Nordstrom
01.1986 - 01.1999
- Launched new stores and optimized existing operations
- Executed strategic merchandise planning and marketing initiatives
- Managed full P&L and seasonal performance cycles
Education
B.S. - Marketing & Management
California State University
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Industry Leadership And Recognition
- Executive Board Member, NY Public Transportation Association
- Top Chief Officers 2023, Long Island Herald
- Gala Honoree 2022, Nassau Community College
- Innovation Award Winner 2017, Metro Magazine
Timeline
CEO
Nassau Inter-County Express (NICE)
01.2017 - Current
Chief Administration Officer
NICE Bus
01.2011 - 01.2017
President & CMO
XMI Marketing & Branding Consultants
01.1999 - 01.2011
Divisional Merchandise Manager / Store General Manager
Nordstrom
01.1986 - 01.1999
B.S. - Marketing & Management
California State University
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