Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Jack Klingaman

Yorktown,VA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dockworker

Pitt Ohio LLC
Hazleton, PA
09.2022 - 05.2023
  • Loaded and unloaded containers from ships and trucks using a forklift.
  • Inspected cargo for damage, shortages, and overages.
  • Stacked cargo in designated areas according to size, type, style, color, or product code.
  • Operated material handling equipment such as pallet jacks or hand trucks safely and efficiently.
  • Received incoming shipments and compared the contents to invoices or orders.
  • Transferred materials between loading docks, warehouses, storage yards, and vehicles.
  • Managed hazardous materials in accordance with established guidelines.
  • Followed proper procedures for storing items based on their fragility or temperature requirements.
  • Assisted with unloading heavy freight by hand when necessary.
  • Reported any damaged items to supervisor immediately upon discovery.
  • Ensured compliance with all state and federal regulations pertaining to dock operations.
  • Collaborated with team members to maximize efficiency during peak times.
  • Transported materials and pallets between areas.
  • Protected company inventory by maintaining and organizing storage areas.
  • Used electric forklifts and electric pallets to safely move pallets of merchandise.
  • Inspected cargo for damages, irregularities and incorrect information.

Laundry Attendant/Front Desk Receptionist

Crown Resorts
Drums, PA
07.2021 - 05.2022
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Inspected linen for tears or stains and treated them accordingly.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
  • Monitored washing machine cycles to ensure proper treatment of fabrics.
  • Folded dried articles neatly.
  • Kept work area neat, clean and organized at all times.
  • Assisted customers with their inquiries regarding laundry services.
  • Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
  • Stocked shelves with freshly laundered items in an orderly fashion.
  • Separated whites from colors during the sorting process.
  • Greeted customers warmly and made them feel welcome.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Checked in guests using computerized reservation systems, collected payments and verified credit cards.
  • Ensured that the front desk was adequately stocked with supplies throughout the day.
  • Monitored security cameras in order to ensure safety of guests and staff members.
  • Assisted guests at check-in, providing information on various services within hotel.

Cashier/Office Assistant/Lottery Attendant

Goulds Supermarket
Sugarloaf, PA
03.2018 - 06.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

High School Diploma -

Hazleton Area High School
Hazle Township, PA
06.2020

Skills

  • Payment Processing
  • POS Systems
  • Cash Handling
  • Customer Service
  • Inventory Organization
  • Safe Equipment Operation

Affiliations

I prefer to have a busy schedule than having a lot of downtime. Every day I commit myself to spending at least one hour at the gym to improve my physical health. I believe in a clean environment so maintaining cleanliness has always been a top priority for me at home and at work. I also enjoying cooking well rounded meals instead of constantly going out to eat. Some of my other hobbies include fish keeping and caring for my pet reptile. I enjoy providing for these animals because they rely on me to do so.

Accomplishments

During my time as a cashier I received three different promotions. These promotions were self checkout clerk, lottery counter clerk, and office attendant. With each of these promotions, I was given extra responsibilities, many vital to the business's daily process. During my time as an laundry attendant, I worked hard enough to earn a spot in the office receptionist position, where customer interaction and satisfaction was paramount.

Certification

During my time as a dockworker, I was trained and certified to use both a propane and electrical forklift. I was also trained in the operations of several types of straight trucks.

Languages

English
Native/ Bilingual

Timeline

Dockworker

Pitt Ohio LLC
09.2022 - 05.2023

Laundry Attendant/Front Desk Receptionist

Crown Resorts
07.2021 - 05.2022

Cashier/Office Assistant/Lottery Attendant

Goulds Supermarket
03.2018 - 06.2021

High School Diploma -

Hazleton Area High School
Jack Klingaman