Jack Laymac
Knoxville
Summary
Dynamic professional with a proven track record in customer service and team collaboration, demonstrated at Marriott and beyond. Excelled in enhancing customer satisfaction and loyalty through exceptional service and suggestive selling, leveraging strong multitasking and clear communication skills. Achieved significant improvements in service delivery by consistently staying in service-oriented job sector. Strong abilities to share a wealth of knowledge and know-how with others.
Overview
9
9
years of professional experience
Work History
Bartender
Marriott
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Music Instructor
Rooted Music Coaching + Self-Employment
10.2022 - Current
- Enhanced student performance by developing individualized lesson plans tailored to their strengths and weaknesses.
- Fostered inviting and comfortable learning environments for students to promote enthusiasm for music and commitment to practicing.
- Used technology in classrooms to integrate technology and multimedia tools into art lessons and enhance student learning.
- Fostered love for art and learning to inspire students to pursue passions and interests.
- Incorporated student interests and experiences to make learning relevant and meaningful.
- Empowered students through goal-setting exercises that encouraged personal responsibility for their own musical development.
- Met with parents and guardians to discuss expectations for instruction, lesson scheduling and other practical matters.
- Taught students to master instrument of choice during weekly lessons.
- Collaborated with fellow instructors for successful school concerts, showcasing students'' progress and talents.
- Implemented differentiated instruction techniques to accommodate diverse learning styles within the classroom setting.
- Mentored students of different ages and backgrounds in music theory, composition and performance.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Introduced new teaching methods, resulting in improved retention of musical concepts and techniques among students.
- Provided constructive feedback during one-on-one instruction sessions, enabling students to refine their skills more effectively.
Server
Calhoun's
08.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Marlow's Tavern
07.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Streamlined order-taking process to minimize wait times for diners.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Managed inventory of dining supplies to prevent shortages during service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Stocker
Walmart
01.2020 - 04.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Sandwich Artist
Jersey Mikes
08.2019 - 01.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prepared and served hot and cold sandwiches based on customer preferences.
Cart Staff
Chestatee Golf Club
12.2018 - 07.2019
- Enhanced customer satisfaction by providing friendly and efficient service in golf cart rentals and returns.
- Facilitated seamless communication between staff members, pro shop, and other departments for optimal operations.
- Safely transported players and their equipment around the course using designated routes during events or busy periods.
- Maintained adequate number of golf carts available to use outside of pro shop.
- Picked up all range golf balls and cleaned them before closing.
- Finding and returning all golf carts to the barn before closing.
- Greeting guests at the bag drop off.
- Cleaning guest clubs upon arrival from the course.
Pizza Delivery Driver
Pizza Hut
09.2018 - 11.2018
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Golf Cart Staff
Laurel Springs Golf Club
01.2017 - 07.2017
After-School Teacher
Crabapple Academy
08.2016 - 12.2016
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
Fry Cook
Zaxbys
08.2015 - 05.2016
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
Education
No Degree - Film
University of North Georgia
Dahlonega, GAHigh School Diploma -
Lambert High School
Suwanee, GA05.2017
Skills
Strong multitasking
Customer Service
Team player attitude
Clear and effective communication
Patience and Tolerance
Engaging personality
Suggestive Selling
Service-oriented mindset
Organizational ability
Complex Problem-Solving
Basic Math
Talent in musical ability and teaching
Playing guitar and other instruments- (Bass, Harmonica, Drums, Keys, Singing)
I currently teach guitar to 4 different students and occasionally to friends. I play in 2 different cover bands. One where I am the Lead Guitarist and another where I play Rhythm, Lead, and Sing.
Timeline
Bartender
Marriott
11.2022 - Current
Music Instructor
Rooted Music Coaching + Self-Employment
10.2022 - Current
Server
Calhoun's
08.2022 - 10.2022
Server
Marlow's Tavern
07.2020 - 05.2022
Stocker
Walmart
01.2020 - 04.2020
Sandwich Artist
Jersey Mikes
08.2019 - 01.2020
Cart Staff
Chestatee Golf Club
12.2018 - 07.2019
Pizza Delivery Driver
Pizza Hut
09.2018 - 11.2018
Golf Cart Staff
Laurel Springs Golf Club
01.2017 - 07.2017
After-School Teacher
Crabapple Academy
08.2016 - 12.2016
Fry Cook
Zaxbys
08.2015 - 05.2016
No Degree - Film
University of North Georgia
High School Diploma -
Lambert High School