Jack LePage
Las Vegas
Summary
Dynamic Resident Manager with a proven track record at The Salvation Army Adult Rehabilitation Center, excelling in conflict resolution and property management. Enhanced tenant relations and boosted security through modern systems. Adept at financial budgeting and fostering community engagement, ensuring compliance with regulations while maintaining a supportive living environment.
Professional with proven track record in property management, adept at overseeing daily operations and ensuring resident satisfaction. Strong focus on team collaboration and achieving high standards, adapting seamlessly to changing needs. Skilled in conflict resolution, budgeting, and maintaining property standards, demonstrating reliability and commitment to results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Manager
The Salvation Army Adult Rehabilitation Center
07.2020 - 03.2025
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Used ETO to maintain resident database of personal information, repairs and lease agreements.
- Ensured compliance with local regulations by staying current on legislation updates and implementing necessary changes within the residential complex operations.
- Conducted property move-ins, move-outs and walk-through inspections.
- Fostered positive living environment, organizing community events that encouraged resident interaction and sense of belonging.
- Organized and supervised staff, ensuring high levels of cleanliness and maintenance were consistently achieved.
- Managed financial operations, including budgeting and expense tracking, to maintain profitability without compromising service quality.
- Boosted overall property security with implementation of modern surveillance systems and strict access controls.
- Facilitated supportive living environment, mediating conflicts between residents when necessary.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
High School Diploma -
Glendale Community College
Glendale, AZ06-1994
Skills
- Property inspections
- Safety compliance
- Fair housing regulations
- Rent collection
- Property management
- Complaint handling
- Medication management
- Client transportation
- Building maintenance
- Vendor coordination
- Security management
- Emergency response
- Rule enforcement
- Supply coordination
- Energy efficiency
- Treatment support
- Resident assistance
- Landscaping management
- Housekeeping supervision
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Customer service-focused
- Tenant relations
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Creative and adaptable
- Relationship building
- Property tours and inspections
- Microsoft office
- Maintenance
- Property showing
- Financial budgeting and reporting
- Data entry
- Public relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Conflict resolution
- Operations management
- Property maintenance
- Goal setting
- Dispute handling
- Professionalism
- Staff management
- Interpersonal communication
- Basic mathematics
- Employee motivation and guidance
- Complex Problem-solving
- Disturbance handling
- Grounds and facility inspection
- Complaints investigation
- Administrative leadership
- Staff supervision
- Time management abilities
- Adaptability
- Maintenance management
- Work planning
- Personnel management
- Maintenance oversight
Certification
12 - 15 Passenger Van Certification
Forklift Certification
DOT Certified Driver
First Aid/AED/CPR Certification
Blood Born Pathogens Certification
Safe from Harm Certification
Timeline
Resident Manager
The Salvation Army Adult Rehabilitation Center
07.2020 - 03.2025
High School Diploma -
Glendale Community College
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