JACK LEWANDOWSKI
Stillwater
Summary
Dynamic leader with a proven record in enhancing student retention and operational efficiency at Southern New Hampshire University. Expertise in data analysis and relationship building drives strategic initiatives that improve service delivery and meet institutional goals. Skilled in fostering collaboration and optimizing performance metrics for measurable impact. Visionary in steering organizations toward success through effective management and strategic planning, resulting in significant growth and profitability.
Overview
20
20
years of professional experience
Work History
Founder
Working Retention
07.2025 - Current
- Analyzed client needs to create tailored consulting strategies for retention and persistence.
- Developed comprehensive reports detailing findings and actionable recommendations.
- Advised clients on operational efficiency and cost management best practices.
- Collaborated with cross-functional teams to implement strategic initiatives successfully.
- Managed project timelines and deliverables to ensure alignment with client expectations.
- Defined project scope and objectives in collaboration with stakeholders.
- Reviewed existing policies to recommend necessary improvements for enhanced performance.
- Created targeted action plans addressing specific client challenges and objectives.
Vice President of Student Experience
Project Kitty Hawk
Raleigh
04.2023 - 07.2025
- Served as a strategic leader for student support operations, ensuring high satisfaction and institutional ROI.
- Lead and assisted with the design of the entire student lifecycle including marketing, admissions, financial aid, student services, and career services.
- Designed and delivered scalable services in collaboration with university partners, including coaching, advising, tutoring, and accommodations.
- Analyzed service usage data and performance metrics to optimize retention and engagement strategies.
- Lead cross-functional initiatives to align academic, financial, and technical systems.
Vice President of Operations
Southern New Hampshire University (Kenzie Academy)
Manchester
05.2021 - 04.2023
- Directed operations, financial aid, and student service teams to enhance software adoption and user outcomes.
- Integrated technology and CRM platforms across departments, improving data accuracy and service efficiency.
- Led systems integration and process automation initiatives for greater scalability.
- Monitored KPIs and data trends to identify improvement areas and drive strategic decision-making.
Vice President of Partnerships
Orbis Education
Carmel
04.2020 - 05.2021
- Managed multimillion-dollar client relationships, ensuring service satisfaction and performance benchmarks.
- Launched and supported university partnerships, driving new program adoption and site development.
- Aligned internal teams with client goals through proactive planning and clear performance metrics.
Vice President of Academic Services
Orbis Education
Carmel
05.2017 - 04.2020
- Developed student services model from scratch and implemented the execution of this new model focusing on technology-supported retention tools.
- Designed and implemented KPIs to evaluate service effectiveness and client impact.
- Developed team leaders to support account health and institutional goals.
Vice President of Student Advising
Colorado Technical University
Schaumburg
09.2014 - 05.2017
- Rebuilt success coaching model to focus on relationship building and cohort management.
- Introduced a proactive, data-informed advising model that significantly boosted student retention.
- Reduced attrition from 15+% term over term to under 10%.
- Led compliance efforts and partnered across departments to support at-risk populations.
Assistant Vice President of Academic Advising
Southern New Hampshire University
Manchester
01.2012 - 08.2014
- Led all advising operations including meeting and exceeding all re-enrollment and student success goals.
- Led team of over 300 coaches, 38 managers and 6 directors towards a goal focused on student success.
- Scaled advising operations, deploying CRM and call center technologies to support rapid growth.
- Partnered with internal systems teams to implement scalable, efficient processes.
Director, Student Support and Quality Assurance Roles
American Intercontinental University
Schaumburg
01.2006 - 01.2012
- Oversaw student advising, quality control, and regulatory compliance.
- Implemented retention strategies and supported system configuration for better service delivery.
- Led student advising team with the goal of retaining students through graduation at 85% or better.
Education
MBA - Organizational Psychology & Development
American Intercontinental University
Hoffman Estates, IL01.2009
Bachelor of Science - Interdisciplinary Social Science (History & Political Science)
Kansas State University
Manhattan, KS01.2004
Skills
- Client relationship management
- Student success strategies
- Data analysis and trend identification
- Change management strategies
- Cross-functional collaboration
- KPI tracking and goal setting
- Client needs assessment
- Data-driven decision making
- Strategic planning
- Service optimization
- Operational efficiency
- Industry expertise
- Strategic thinking
- Partnership development
- Operations management
- Process improvement
Timeline
Founder
Working Retention
07.2025 - Current
Vice President of Student Experience
Project Kitty Hawk
04.2023 - 07.2025
Vice President of Operations
Southern New Hampshire University (Kenzie Academy)
05.2021 - 04.2023
Vice President of Partnerships
Orbis Education
04.2020 - 05.2021
Vice President of Academic Services
Orbis Education
05.2017 - 04.2020
Vice President of Student Advising
Colorado Technical University
09.2014 - 05.2017
Assistant Vice President of Academic Advising
Southern New Hampshire University
01.2012 - 08.2014
Director, Student Support and Quality Assurance Roles
American Intercontinental University
01.2006 - 01.2012
MBA - Organizational Psychology & Development
American Intercontinental University
Bachelor of Science - Interdisciplinary Social Science (History & Political Science)
Kansas State University
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