Jack Louder

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Answered customer questions about hours, seating, and menu information.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

As a Bubbleology manager, I was responsible for crafting high-quality boba drinks while ensuring smooth store operations. My key responsibilities included:

• Preparing and serving a variety of bubble tea beverages with efficiency and accuracy.
• Managing daily cash handling, including counting and reconciling the register at closing.
• Brewing fresh batches of green and black tea, cooking sugar syrups, and preparing tapioca pearls.
• Maintaining cleanliness by mopping floors, sanitizing tables, and keeping the workspace organized.
• Restocking supplies to ensure seamless operations during peak hours.
• Independently closing the store, securing inventory, and finalizing end-of-day procedures.

This role honed my multitasking, time management, and problem-solving skills while working in a fast-paced, customer-focused environment.