Jack Lukehart
Aurora
Summary
Dynamic sales leader with a proven track record at Big Lots Stores, Inc., where I spearheaded a team to exceed sales targets through effective coaching and exceptional customer service. Skilled in furniture merchandising and inventory monitoring, my approach blends teamwork with technology, enhancing operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Furniture Sales Lead
Big Lots Stores, Inc.
07.2021 - 12.2024
- Greeted customers and provided outstanding customer service.
- Ensured accurate record-keeping of transactions using Point-of-Sale systems which aided in tracking sales data effectively for analysis purposes.
- Led sales team in meeting or exceeding monthly targets through consistent performance, motivation, and coaching strategies.
- Assisted in training new employees, imparting knowledge of store policies, procedures, and sales techniques for a successful onboarding experience.
- Provided exceptional customer service by addressing concerns promptly and offering suitable solutions, enhancing brand reputation and loyalty.
- Managed daily operations of the furniture department while maintaining high standards of cleanliness, organization, and visual merchandising.
- Collaborated with team members to maintain a visually appealing showroom floor that attracted customers and showcased available products.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Kept track of inventory and location of inventory in the backroom and outside containers
- Used in-store system to locate inventory and place special orders for customers.
- Loaded customer vehicles, both by myself or with help of other associates
- Organized and put away furniture pieces that were delivered to the store
- unloaded both general merchandise deliveries as well as furniture deliveries, and filled out logs that tracked them
Furniture Sales Associate
Big Lots Stores, Inc.
07.2018 - 07.2021
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Provided training and mentorship to new sales associates, sharing best practices and fostering a collaborative team environment.
- Maintained detailed files on past transactions and designs for budget and future reference.
- Assisted in inventory management, reducing stock discrepancies and knowledge of what was in stock and what needed ordered
- Brought new product to the floor, assembled, and priced product to company standards
- loaded product into customer vehicles, either by myself or with help from other associates
Lawn and Garden Associate
Walmart
03.2017 - 05.2018
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Helped customers choose optimal trees, shrubs, and flowers based on current needs.
- Assisted in the loading of heavy merchandise for customers, ensuring a positive shopping experience.
- Proactively identified potential safety hazards within the Lawn and Garden section, taking corrective measures where necessary for a safer shopping environment.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Aurora High School
Aurora, OH05-2018
Skills
- Furniture assembly
- Store operations
- Health and safety
- Computer skills
- Store cleaning
- Inventory monitoring
- Sales reporting
- Product demonstration
- Furniture merchandising
- Teamwork and collaboration
- Friendly and helpful
- Customer service
Timeline
Furniture Sales Lead
Big Lots Stores, Inc.
07.2021 - 12.2024
Furniture Sales Associate
Big Lots Stores, Inc.
07.2018 - 07.2021
Lawn and Garden Associate
Walmart
03.2017 - 05.2018
High School Diploma -
Aurora High School
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