Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jack Ly

San Leandro,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Dedicated to meet operational goals as set by the company. Skilled in teaching, mentoring and counseling. Adept at building relationships and qualified to lead and organize small groups. Open-minded and committed to serving with utmost patience and guaranteed to be a great asset.

Overview

8
8
years of professional experience

Work History

Religious Program Specialist

U.S Navy
06.2019 - Current
  • De-escalated and resolved conflicts between local peoples and missionary representatives
  • Collaborated with other religious organizations and agencies
  • Supported religious leaders in various duties, such as crowd management, religious offering fund collection, and Chapel management.
  • Developed volunteer programs to encourage community involvement and further the organization's mission.
  • Leveraged data and analytics from Excel from surveys from local service members to make informed decisions and drive organization improvements
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Communicated clearly with employees to keep everyone on same page and working toward established business goals
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Service Porter

Ford
05.2018 - 05.2019
  • Performed cleaning and maintenance duties as directed
  • Responded to customer requests efficiently and with knowledgeable assistance increasing customer satisfaction.
  • Patrolled parking areas regularly to identify security, safety, or vehicle concerns
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles
  • Operated as shuttle driver, serving as a secondary salesperson by discussing key features of the shuttle vehicle when driving customers.
  • Inspected vehicles regularly to identify and handle upkeep needs and maintain a professional appearance for customers
  • Drove varied vehicles, including luxury, sport and truck models, ranging from $20k to $100k, safely and without damage

Cashier/Fry Cook

Jack Ly
06.2016 - 05.2018
  • Maintained current knowledge of store promotions and highlighted sales, increasing profits by 20% to customers achieving the #1 sales Jack in the Box in the County.
  • Used POS system to enter orders, process payments, and issue receipts
  • Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Accomplished multiple tasks within established timeframes
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers
  • Cross-trained existing employees to maximize time management and increase teamwork performance
  • Reduced food costs by 35% to keep business operating within budget and increase profits

Education

GED -

Chabot College
05.2025

Skills

  • Customer service,
  • Time management,
  • Communication skills,
  • Leadership,
  • Operations Management,
  • Risk Management
  • Teamwork,
  • Adaptability,
  • Problem-solving,
  • Attention to Detail,
  • Program Management,
  • Resilience

Additional Information

  • Awards , Navy and Marine Corps Achievement Medal

Timeline

Religious Program Specialist

U.S Navy
06.2019 - Current

Service Porter

Ford
05.2018 - 05.2019

Cashier/Fry Cook

Jack Ly
06.2016 - 05.2018

GED -

Chabot College

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Jack Ly