Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Jack Ma

Tacoma

Summary

Proactive | Driven to self-improvement. Always learning new skills, new programs, new workflows.

Adaptable | Keen to learn new things. Can be placed in any position, can be taught any skill.

Tenacious | Self-made and career-minded. Chases every follow-up, sees things through to the end.

Goal-Driven | Enjoys challenges. The busier I am, the happier I am. I am always looking forward.

Analytical | Detail-oriented and iterative. I like to maximize my time by working efficiently.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Nordstrom
03.2025 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

ECommerce and Sales Associate

Rack Attack
07.2024 - 03.2025
  • Allocated orders and oversaw shipments across the US and Canada.
  • Doubled as a customer service representative and salesperson.
  • Worked solo on weekends, managing all facets of eCommerce.

Storyboard Artist

Doberman Pictures
05.2022 - 06.2023
  • Primary storyboard artist on Mighty MonsterWheelies.
  • Pitched boards to DreamWorks executives.
  • Synergized with director, executives, and team.

2D & 3D Animator

Iron Circus Comics
08.2020 - 10.2021
  • Rough hand-drawn and 3D animator on the "Lackadaisy" animated pilot.
  • Focused on character acting in a primarily hand-drawn short.
  • Coordinated and animated mixed-media shots (2D, 2D rigged, and 3D).

Co-Op Junior Animator

Big Jump Entertainment
06.2021 - 08.2021
  • 2D rigged animator on the "Scooby Doo, Where Are You Now?" short.
  • Quickly and accurately incorporated revisions from supervisors.

Education

Honours Bachelor of Animation - Animation

Sheridan College
04-2022

Skills

  • Toon Boom Harmony & Storyboard Pro
  • Adobe Creative Suite
  • Blender, Maya
  • Microsoft Office Suite
  • Customer Service
  • POS systems
  • Backend Accounting Programs

Languages

English
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Customer Service Representative

Nordstrom
03.2025 - Current

ECommerce and Sales Associate

Rack Attack
07.2024 - 03.2025

Storyboard Artist

Doberman Pictures
05.2022 - 06.2023

Co-Op Junior Animator

Big Jump Entertainment
06.2021 - 08.2021

2D & 3D Animator

Iron Circus Comics
08.2020 - 10.2021

Honours Bachelor of Animation - Animation

Sheridan College

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