Summary
Overview
Work History
Education
References
Timeline
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JACK MACKALL

Ramona,CA

Summary

Experienced professional with a demonstrated history of delivering outstanding customer service, ensuring maximum customer satisfaction, and cultivating a professional environment. Boasts exceptional communication, interpersonal, and problem-solving abilities. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

6
6
years of professional experience

Work History

Hospitality Team Member

Hyatt Regency-Lone Eagle
06.2022 - 02.2024
  • Implementing standards of training to ensure five-star experiences in accordance with Forbes levels of service
  • This entails everything from dinner and wine to resort experience and guest services
  • Executed event invoicing and provided follow up in collections department.

Hospitality Team Member

Chart House Restaurant
01.2021 - 09.2022
  • Facilitated large groups of Guest for private events and weddings
  • Working closely with clients to understand their needs and concerns, while setting clear purpose and objective for each event
  • Developed and maintained positive relationships with guests for satisfaction

Marketing Team Member

Monster Energy Co.
08.2018 - 08.2021
  • Marketing and merchandising for Monster in such ways that include supporting events, setting up current and scheduling future events (including Supercross, NASCAR races, Off-road races, Conventions, and Other local Events) operating company vehicles, distributing product, managing inventory for everything on site and in their warehouse, transporting product to needed locations and making product drops
  • Established community relationships by coordinating events to maximize marketing strategies
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Attended industry events and trade shows to promote brand and build relationships with potential customers
  • Acquired, developed and frequently serviced new accounts.

Education

In progress- Bachelor Of Science (B.S.) In Business Administration -

California State University San Marcos
San Marcos, California

High School Diploma -

La Costa Canyon High School
Encinitas, CA

References

  • Brittani Trovato, General Manager Hyatt (702) 806-5787,
  • Jeffery Brundage, Manager Chart house (253)579-6302
  • Clark Huddleston, Regional Team Leader Monster Energy (925) 984-4579

Timeline

Hospitality Team Member

Hyatt Regency-Lone Eagle
06.2022 - 02.2024

Hospitality Team Member

Chart House Restaurant
01.2021 - 09.2022

Marketing Team Member

Monster Energy Co.
08.2018 - 08.2021

In progress- Bachelor Of Science (B.S.) In Business Administration -

California State University San Marcos

High School Diploma -

La Costa Canyon High School

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JACK MACKALL