Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Jack Marsalla

Crystal Lake,IL

Summary

Proven expertise in economic analysis and strategic business management, complemented by fluency in Spanish, offering a multifaceted skill set in both analytical and intercultural communication realms. Adept in leveraging economic principles to drive informed decision-making while demonstrating proficiency in cross-cultural communication and business administration. Eager to apply academic knowledge and language proficiency to contribute effectively to a diverse and dynamic professional environment.

Overview

Work History

Leasing Agent

Young America Realty
  • Conduct property viewings for potential tenants, showcasing the unique selling points and distinctive features of each rental unit
  • Demonstrate adept negotiation skills to efficiently finalize lease agreements with qualified individuals, ensuring mutually beneficial terms and agreements
  • Achieved over $1,000,000 in sales, consistently ranking as a top-performing agent in the field
  • Methodically oversee and manage lease renewals, implementing strategic approaches to maximize tenant retention and satisfaction
  • Maintain a track record of consistently delivering exceptional customer service by promptly addressing renter inquiries concerning account specifics and billing matters, thereby fostering and upholding high levels of tenant satisfaction
  • Established a proven track record of surpassing sales targets within a collaborative team of agents by leveraging effective communication, negotiation, and exceptional customer service skills in the competitive real estate market
  • Proactively generate leads through various channels, employing strategic marketing initiatives, networking, and staying abreast of market trends

Camp Counselor Assistant Director

Crystal Lake Park District
  • Supports Camp Director in program development and daily operations, ensuring a safe and engaging environment for campers
  • Supervises and mentors 25-30 counselors daily and 100 kids being the largest camp in the area
  • Provide guidance and facilitating training sessions for effective program delivery
  • Acted as a liaison between camp staff, campers, and parents, ensuring clear communication and resolving inquiries promptly
  • Contributes to planning special events, maintaining records, and upholding safety protocols for a diverse camp community

Extended Time Aide

Crystal Lake Park District
  • Assist the Extended Time Site Supervisor in gathering supplies and equipment for each day's activities for 100 kids
  • Acknowledge and greet the participants when they arrive
  • Help the participants get settled into an activity and/or participate in activity
  • Participate in park district Safety and Training Program to ensure that work performed and services provided are implemented in a safe manner
  • Always ensures the safety of participants and follows-up on all accidents and incidents with reports
  • Maintain good communication with Extended Time parents, referring any concerns to the Site Supervisor and/or Recreation Supervisor
  • Assist in inspection of site for any safety hazards

Guest Services Agent

Eastland Suites Hotel & Conference Center
  • Provided exceptional customer service, addressing needs during check-in and throughout guest stays with promptness and courtesy
  • Enhanced client retention and expanded customer base through service delivery
  • Offered reliable shuttle services to and from various local destinations
  • Managed incoming calls, processed reservations, modifications, and cancellations, and directed inquiries to relevant departments
  • Administered guest accounts and ensured accurate maintenance of cash drawers
  • Communicated effectively with supervisors, co-workers, and clients in a consistently courteous manner
  • Top Guest Service Agent for the most upselling in a month

Education

Bachelors in Managerial Economics -

Illinois State University
05.2024

Universidad de Salamanca
07.2023

Associate of Arts Degree in Managerial Economics -

McHenry County College
08.2022

Skills

  • I possess a solid foundation of STATA software programming, enabling me to conduct complex statistical and econometric analyses spanning across diverse sectors of the economy
  • I possess an extensive and sophisticated skill set in Microsoft Suite, encompassing advanced proficiency in applications such as Microsoft Word, Excel, PowerPoint, and Outlook My expertise includes leveraging these tools for intricate document formatting, data analysis, impactful presentations, and efficient email management, allowing me to streamline and enhance various aspects of professional work
  • I excel in harnessing the power of DocuSign, seamlessly navigating its intricate features to streamline document workflows and create a digital signing experience that is not only efficient but also impressively smooth and secure My expertise in DocuSign enhances document management and collaboration, elevating the way business transactions are conducted in the modern digital age
  • During an immersive study abroad program in Ávila, Spain, I completed a comprehensive minor in Spanish I enhanced practical language skills in a native setting while developing linguistic competency and cultural competence through rigorous curriculum and real-world experiences

Awards

  • Recipient of the Prestigious COUNTRY Financial Scholarship: Acknowledged for outstanding academic and leadership achievements, I was honored with the esteemed COUNTRY Financial scholarship, a testament to my dedication to excellence.
  • Consistent Dean's List Honoree: My commitment to academic excellence is reflected in my regular placement on the Dean's List, showcasing a high level of scholarly achievement.
  • Exemplary Leadership as Treasurer of the Economics Club: I demonstrated exemplary leadership skills in my role as Treasurer of the Economics Club, contributing to the organization's financial stewardship and fostering a community of like-minded individuals passionate about economics.
  • Distinguished Member of the NSLS Honor Society: I proudly hold membership in the National Society of Leadership and Success (NSLS) Honor Society, a recognition of my dedication to personal and professional growth and my commitment to ethical leadership.
  • Esteemed Member of the Phi Theta Kappa Honor Society: As a distinguished member of the Phi Theta Kappa Honor Society, I have been recognized for my exceptional academic achievements and commitment to scholarly pursuits, further underscoring my dedication to intellectual excellence.

Timeline

Leasing Agent

Young America Realty

Camp Counselor Assistant Director

Crystal Lake Park District

Extended Time Aide

Crystal Lake Park District

Guest Services Agent

Eastland Suites Hotel & Conference Center

Bachelors in Managerial Economics -

Illinois State University

Universidad de Salamanca

Associate of Arts Degree in Managerial Economics -

McHenry County College
Jack Marsalla