Jack McAlvanah
Overview
7
7
years of professional experience
Work History
Credit Portfolio Associate
Wells Fargo Capital Finance
Atlanta, GA
07.2025 - Current
- Manage a portfolio of 225+ Motorsports dealer accounts with over $60 million in outstandings
- Lead training calls with clients to demonstrate effective utilization of our account management portal
- Leverage Salesforce to apply risk analysis and provide recommendations for credit line increases, decreases, and reallocations
- Utilize CreditBridge Asset Management to monitor account performance metrics
- Oversee dealer inventory orders and approve or hold as needed
- Conduct performance discussions, review audit results, payment expectations, and any aging inventory concerns
- Provide instructions for cash processing team to apply credit memos and ACH refunds
- Collaborate with internal departments to research client issues, coordinate resolutions, and provide timely follow-up on complex requests.
- 99+% monthly interest collection across all accounts
- 99+% completion of daily deficiencies queue with detailed comments outlining reason and plan of action
Operations Lead & Assistant Valet Manager
LAZ Parking
Omni Hotels & Resorts, The Battery Atlanta
06.2019 - 08.2024
- Supervised and led a team of 20 valet attendants, delivering efficient operations and exceptional customer service in a high-volume hospitality environment.
- Coordinated with front desk, concierge, executives, and department heads to ensure seamless guest experiences and operational efficiency.
- Managed daily cash handling, payment processing, revenue reconciliation, invoicing, and financial reporting, identifying and resolving discrepancies to maintain accurate records.
- Utilized OPERA PMS, Flash Valet, and LAZ Hotel Information System Tracker (LHIST) to process guest billing, track revenue, and optimize valet operations.
- Trained, mentored, interviewed, and hired employees while organizing quarterly performance meetings to maintain service standards and foster team development.
- Oversaw employee scheduling, break management, payroll processing, and status changes to ensure proper staffing based on business demand.
- Ensured compliance with company policies and safety regulations, reducing risk exposure and minimizing insurance claims.
- Prepared shift reports and analyzed operational metrics to monitor daily volume, revenue, and performance trends.
- Collaborated in weekly management meetings to review financial performance, forecast business needs, and coordinate operations across multiple Atlanta properties.
- Drove operational excellence that contributed to a record-breaking $188,000 in monthly revenue.
Education
Finance - Bachelor of Business Administration
University of Georgia
Athens, GA05-2024
Skills
- Salesforce
- Microsoft office, excel, outlook
- Risk analysis and KPIs
- Operational efficiency
- Revenue reconciliation
- Customer relationship management
- Account management
- Conflict resolution
Timeline
Credit Portfolio Associate
Wells Fargo Capital Finance
07.2025 - Current
Operations Lead & Assistant Valet Manager
LAZ Parking
06.2019 - 08.2024
Finance - Bachelor of Business Administration
University of Georgia