Jack McCoy
Georgetown,TX
Summary
Dynamic professional with a proven track record in customer relationship building and business development, evidenced by enhanced tenant satisfaction at Hinesdale Properties, as well as satisfaction from students who are being tutored. Skilled in negotiation tactics and interpersonal communication, I excel in creating positive outcomes and driving sales growth. Expertise in financial management and strategic planning, leading to significant organizational improvements. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring students and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accounting and Economics Tutor
Southwestern University
08.2024 - Current
- Collaborated with fellow tutors to share best practices and ensure consistent quality across all tutoring sessions.
- Assisted students in preparing for exams by conducting review sessions and providing study materials.
- Enhanced student performance by providing personalized tutoring sessions tailored to individual needs and learning styles.
- Adapted teaching methods to accommodate diverse learning styles, ensuring that all students had an equal opportunity to succeed in their studies.
- Built strong rapport with students, making it easier for them to approach me with questions or concerns about their coursework.
Property Manager
Hinesdale Properties
10.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Grand Treasurer
Kappa Sigma Fraternity
05.2023 - Current
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted treasury reports to support management decision-making needs.
- Implemented strategies to improve organizational financial performance.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Implemented best practices in treasury operations, increasing departmental effectiveness and productivity.
- Worked closely with banking personnel to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
Delivery Driver
Papa John's Pizza
11.2020 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Sales Associate
Exotic Aquatics
07.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Pit Master
Dickey's Barbecue Pit
06.2017 - 02.2019
- Maintained clean and organized workspaces, adhering to strict sanitation guidelines for safe food handling.
- Collaborated with other kitchen staff for seamless teamwork and efficient workflow during peak service hours.
- Implemented cost-saving measures through careful portion control without sacrificing product quality or presentation.
- Assisted in inventory management, accurately tracking supplies and placing timely orders as needed.
- Conducted regular equipment maintenance checks, ensuring optimal performance and preventing costly repairs.
- Increased repeat business with exceptional customer service and attention to detail in food preparation.
- Managed catering events from start to finish, including planning menus tailored to specific client needs while maintaining budget constraints.
Education
Bachelor of Arts - Business
Southwestern University
Georgetown, TX05.2025
Skills
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge and sales
- Negotiation Tactics
- Upselling and Cross Selling
- Sales closing
- Verbal and written communication
- Positive and upbeat
- Business development and planning
Certification
- Certified in excel, LinkedIn Excel Certification courses - completed 09/01/24
Aquarium keeping
I have been interested in aquarium keeping for as long as I can remember, and I am an expert at saltwater aquarium upkeep and maintenance. I precisely and accurately record data for the aquarium on a weekly basis, and perform routine maintenance.
Timeline
Accounting and Economics Tutor
Southwestern University
08.2024 - Current
Property Manager
Hinesdale Properties
10.2023 - Current
Grand Treasurer
Kappa Sigma Fraternity
05.2023 - Current
Delivery Driver
Papa John's Pizza
11.2020 - 08.2022
Sales Associate
Exotic Aquatics
07.2019 - 06.2020
Pit Master
Dickey's Barbecue Pit
06.2017 - 02.2019
Bachelor of Arts - Business
Southwestern University