Jack Mcintosh
Seattle,Washington
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Apple
Tampa, FL
01.2018 - 01.2019
- Proactively recommended and educated customers on products and features that aligned with their requirements, enhancing their overall experience
- Strategically connected customers with relevant business opportunities to maximize both revenue and profit, fostering mutually beneficial relationships
- Provided essential basic technical support, assisting customers in resolving minor technical issues and inquiries
- Ensured precise and efficient sales transactions, adeptly handling various payment methods including Apple pay, cash, and payment plans.
Assistant Manager/Store Manager
Starbucks
Tampa, FL
05.2018 - 12.2020
- Demonstrated effective leadership by delegating tasks on the floor, optimizing team performance, and ensuring overall success
- Facilitated coaching and feedback sessions for newly onboard management members, nurturing their professional development and alignment with organizational objectives
- Employed data-driven insights from previous business reports to formulate growth strategies, enhancing business performance and profitability
- Cultivated relationships with customers, baristas, and fellow Starbucks leaders by hosting engaging coffee and food tastings, effectively boosting food sales
- Collaborated within a high-performing management team to expand Starbucks' market presence into Jamaica, contributing to the company's global growth and success.
Ski Instructor(Seasonal)
Northstar
Truckee, CA
01.2020 - 01.2021
- Delivered personalized coaching to clients, employing diverse learning styles to enhance their ski performance
- Applied Maslow's Hierarchy of Needs, addressing individual's physiological and psychological needs to create an environment conducive to optimal learning and personal growth
- Prioritized the safety of clients by instilling a comprehensive understanding of the mountain
- Utilized the CAP (Content, Audience, Process) model to tailor instructional strategies to the specific needs and preferences of clients, optimizing their learning outcomes.
Banquet Server
Martis Camp
Truckee, CA
01.2020 - 01.2023
- Followed proper serving etiquette and presentation standards
- Provided excellent customer service to guests
- Attended to guest requests and ensure a positive dining experience
- Maintained a clean and organized work environment.
First Mate(Seasonal)
Tahoe Sailing Charters
Tahoe, CA
04.2022 - 04.2024
- Navigate the vessel with precision, employing proper trimming techniques and selecting the appropriate point of sail to ensure an enjoyable yet secure experience for guests
- Contribute to the overall guest experience by fostering meaningful connections through the sharing of Lake Tahoe's rich history and pertinent facts
- Maintain constant vigilance, monitoring guests, weather conditions, depth readings, and other watercraft to ensure the ongoing safety for all onboard
- Upheld the cleanliness and upkeep of both the interior and the exterior of the vessel, ensuring a pristine environment for guests.
Operations Supervisor(Seasonal)
Northstar
Truckee, CA
01.2021 - 04.2023
- Assumed responsibility for scheduling and mountain deployment, optimizing resource allocation and ensuring operational efficiency
- Methodically conducted audits to validate peak operational performance and compliance with rigorous safety regulations
- Fostered a hospitable and inclusive atmosphere, promoting a sense of belonging and equality for all team members
- Provided constructive feedback and coaching to enhance the quality of guest-to-employee interactions, exemplifying the standard of exceptional service.
Deckhand
FRS Clipper
Seattle , Washington
02.2024 - Current
- Act as an emergency responder for medical, fire, and rescue incidents.
- Conduct rigorous service checks to ensure onboard mechanics adhere to safety standards.
- Perform navigation watch in foul weather.
- provide exemplary customer service and extensive knowledge to enhance guest experience.
Education
Bachelors - Political Science, History
University of South Florida
Skills
- Teamwork
- Problem-solving
- Technical skills
- Customer service
- Leadership
- Time Management
- Fire suppression work
- Rescue equipment proficiency
- Medical Response
- Adaptive Learning
- Student-Centered Learning
- Special Education
- Project-based learning
References
- Tyler Salvo, Owner of Tahoe Sailing charters, (805)-570-5062, Tahoesailingcharters@gmail.com
- Tim Haber, Sailboat Captain, (530)-414-0067, tshaber68@gmail.com
- Kristen Parr, Northstar Ski Resort Upper Manager, (541)-420-9149, kristenparr@vailresorts.com
- Kenneth Marshall, Starbucks Manager, (727)-744-4591, kennethmarshall@starbucks.com
Timeline
Deckhand
FRS Clipper
02.2024 - Current
First Mate(Seasonal)
Tahoe Sailing Charters
04.2022 - 04.2024
Operations Supervisor(Seasonal)
Northstar
01.2021 - 04.2023
Ski Instructor(Seasonal)
Northstar
01.2020 - 01.2021
Banquet Server
Martis Camp
01.2020 - 01.2023
Assistant Manager/Store Manager
Starbucks
05.2018 - 12.2020
Sales Specialist
Apple
01.2018 - 01.2019
Bachelors - Political Science, History
University of South Florida