Jack McNeil
Fort Lauderdale,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
VIP Manager
Sway Nightclub
01.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules, and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based on experience and training.
- Approved regular payroll submissions for employees.
- Managed over 500 customers a day, made sure they were satisfied
Landscape Foreman
Thorton Landscape
06.2016 - 12.2020
- Maintained grounds by trimming, weeding and general clean-up.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Operated landscaping equipment with focus on safety and machine longevity.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Reviewed project details to specify correct materials and equipment for job sites.
- Verified completed projects met approved time, quality and cost estimates.
- Checked equipment to determine if maintenance was required.
- Set and revised production schedules to meet changing demands.
- Communicated daily with vendors to keep project fully operational.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Bachelor of Arts - General Studies
Florida Atlantic University
Boca Raton, FL12.2023
Skills
- Communications Strategies
- Service Quality
- Improvement Plans
- Customer Needs Assessments
- Guest Satisfaction
- Team Leadership
- Managing Employee Relations
- Production and Processing
- Critical Thinking
- Effective Communication
- Attention to Detail
Timeline
VIP Manager
Sway Nightclub
01.2021 - Current
Landscape Foreman
Thorton Landscape
06.2016 - 12.2020
Bachelor of Arts - General Studies
Florida Atlantic University
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