Jack Musgrove
Houston,TX
Summary
Executive sales professional with tenacious work ethic. Over 30 years of sales experience in retail, Inside Sales, and Account Manager roles. Self-starter with extensive project management experience on complex sales cycles. Consistent closer who exceeds sales goals and quotas.
Overview
29
29
years of professional experience
Work History
Member Success Manager
APQC
12.2018 - Current
- Company Overview: APQC (American Productivity and Quality Center) facilitates organizational transformation as a non-profit, member-based research institution. It is the world’s authority in benchmarking, best practices, process and performance improvement and knowledge management.
- Scheduled and coordinated virtual meetings.
- Facilitated growth by closing memberships and renewing existing ones.
- Assisted members with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Account Manager
SoftNAS (Buurst)
01.2015 - 06.2018
- Company Overview: SoftNAS is a cloud-native software platform for controlling and managing all types of data, including: Public Cloud (AWS, Azure), On Premise (VMware) and Backup/Archive (Veeam)
- Cultivate leads throughout sales cycle from prospect to close;
- Grow sales pipeline, prepare forecasts, negotiate customer pricing, manage account growth, satisfaction, and renewals;
- Facilitate product demonstrations with customers and SoftNAS Solution Architects to answer technical questions as they relate to each use case, provide SoftNAS best practices, and demonstrate GUI configuration;
- Support international account base with opportunities in countries around the globe;
- SoftNAS is a cloud-native software platform for controlling and managing all types of data, including: Public Cloud (AWS, Azure), On Premise (VMware) and Backup/Archive (Veeam)
- Negotiated prices, terms of sales and service agreements.
Inside Sales Account Manager
IHS
01.2014 - 12.2014
- Positioned and sold reports on North American Polyethylene/Polypropylene by targeting potential leads in the plastics manufacturing industry.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
Inside Sales Account Executive –Mac Expert
Apple
07.2010 - 12.2013
- Specialized in selling Mac computers, iPads, and related accessories.
- Three-time Top Performer designation earned for outstanding service and expertise as an Apple Mac Expert.
- Prospected and secured new business through telesales and relationship building.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Presented professional image consistent with company's brand values.
Inside Sales Account Executive
SHI
10.2008 - 05.2010
- Generated introductory appointments for two outside field representatives in targeted territory for SHI’s portfolio of IT services, with a specific focus on Microsoft Enterprise Agreements. Provided pricing, quoting, and CRM management.
- Prospected and secured new business through telesales and relationship building.
- Enhanced sales performance through continuous sales training and skill enhancement as professional phone salesperson.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices, terms of sales and service agreements.
Inside Direct Sales Representative
Dell
04.2004 - 05.2008
- Direct Inbound Telephone Inside sales representative for Dell computing products in the Consumer, SMB and VAR divisions.
- Achievements: “Lease Master” Award September 2007, Enterprise “Top Dog” February 2008.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
SBC-Yahoo DSL Help Desk Support Technician
Convergys
08.2002 - 12.2003
- Assisted customers who purchased SBC/Yahoo DSL with installation over the phone.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
Store Manager -Retail Music Sales
Stanroy Music Center
11.1996 - 06.2002
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associates Degree - Computer Support Specialist
Empire College
01.2002
B.A. - Anthropology
San Francisco State University
01.1994
Skills
- Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries
- Enjoy talking to people and establishing a long-term, loyal customer base
- Persuasive communicator; experience with consultative selling skills to identify opportunities, build rapport, overcome objections and turn leads into sales
- Determined negotiator and closer; adept in conveying the benefits of products/services and generating customer interest
- Quickly learn, master and sell new product offerings
- CRM software
- Customer account management
- Account management
- Customer relationship building
- Customer service
- Pipeline development
- Negotiation
Timeline
Member Success Manager
APQC
12.2018 - Current
Account Manager
SoftNAS (Buurst)
01.2015 - 06.2018
Inside Sales Account Manager
IHS
01.2014 - 12.2014
Inside Sales Account Executive –Mac Expert
Apple
07.2010 - 12.2013
Inside Sales Account Executive
SHI
10.2008 - 05.2010
Inside Direct Sales Representative
Dell
04.2004 - 05.2008
SBC-Yahoo DSL Help Desk Support Technician
Convergys
08.2002 - 12.2003
Store Manager -Retail Music Sales
Stanroy Music Center
11.1996 - 06.2002
Associates Degree - Computer Support Specialist
Empire College
B.A. - Anthropology
San Francisco State University
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