Jack Nailor
Delray Beach,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service and cash handling at The Hampton Social Delray Beach. Proven ability to enhance guest satisfaction through attentive service and menu expertise. Skilled in problem-solving and maintaining high standards in fast-paced environments, consistently fostering positive dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Hampton Social Delray Beach
Delray Beach, Florida
01.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Trained new employees to perform duties.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assistant Manager
PacSun Clothing
Danbury, CT
06.2023 - 12.2023
- Performed regular price checks on competitor stores in order to remain competitive.
- Maintained high standards of store presentation and visual merchandising.
- Developed strategies for increasing sales and improving customer service.
- Managed daily store operations, ensuring a seamless shopping experience for customers.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Implemented new policies and procedures to improve efficiency.
- Led a team of 23 sales associates, providing ongoing training and development.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
Manager
PapaT Asian Bubble Tea/Rolled Ice Cream
Danbury, CT
05.2022 - 12.2023
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Buon Amici Restaurant
Yonkers, New York
02.2022 - 12.2023
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took orders from customers accurately and in a timely manner.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Barback
Down The Hatch Bar & Grill
Danbury, CT
04.2021 - 05.2022
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleaned up spills and brought replacement items to tables.
- Ensured compliance with health and safety regulations at all times.
- Poured drinks using standard pour according to specifications.
- Helped prepare mixed drinks using proper measurements and techniques.
- Took food and drinks to bar and table customers.
- Collaborated with team members to plan and execute special events and promotions.
- Stocked displays with new and transferred merchandise.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Effectively multitasked within fast-paced environment.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Greeted frequent visitors by name and explained new promotions.
- Set up glassware for customers in anticipation of drink orders.
- Helped resolve customer complaints under the supervision of bartending staff.
Education
Some College (No Degree) - Business
Southern Connecticut State University
New Haven, CTSkills
- Customer service
- Menu memorization
- Cash handling
- Problem solving
- High volume dining
- Attention to detail
Affiliations
- Over 100+ hours of community service to multiple non-profits/ churches over 3 years
- Swim Instructor/ Camp Counselor
- 6 years of Dance/ Theatre Experience
Accomplishments
- Raised over $50,000 for National Suicide Prevention through Fundraising
Certification
- Food Handler Safety
- First Aid/CPR
Timeline
Server
The Hampton Social Delray Beach
01.2024 - Current
Assistant Manager
PacSun Clothing
06.2023 - 12.2023
Manager
PapaT Asian Bubble Tea/Rolled Ice Cream
05.2022 - 12.2023
Server
Buon Amici Restaurant
02.2022 - 12.2023
Barback
Down The Hatch Bar & Grill
04.2021 - 05.2022
Some College (No Degree) - Business
Southern Connecticut State University
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