Jack Nichols
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization. Will bring the best possible attitude each and every day.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Harris Teeter
03.2020 - 11.2020
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Clerk
Harris Teeter
11.2020 - 11.2021
- Maintained detailed records of customer interactions in the CRM system, ensuring all pertinent information was accurately documented for future reference.
- Cross-trained and backed up other customer service managers.
- Processed customer service orders promptly to increase customer satisfaction.
- Generated management reports for use in key decision-making.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Front Desk Agent
Spare Time Entertainment
11.2021 - 02.2023
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Track & Field Data Analyst (Intern)
NinerStats
08.2022 - 12.2022
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Participated in requirements meetings to understand business needs.
- Implemented code solutions to answer analytic questions and test and assess new methods.
- Designed and developed data pipelines to acquire, clean and process data.
- Produced weekly reports using advanced Excel spreadsheet functions.
Catering Event Staff
Undergrads
12.2022 - 01.2024
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Front Desk Agent
Spare Time Entertainment
03.2023 - 09.2023
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained clean and organized front desk areas to uphold polished company image.
- Used internal software to process reservations, check-ins and check-outs.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Data Analyst (Temp Position)
Elevate Sports Ventures
06.2023 - 08.2023
- Generated standard and custom reports to provide insights into business performance.
- Managed large-scale databases to ensure timely access to critical information.
- Utilized data visualization techniques to present and explain complex data sets.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Participated in requirements meetings to understand business needs.
Front Desk Clerk
Harris Teeter
09.2023 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Prepared reports on guest satisfaction levels and other metrics.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Monitored staff performance and provided feedback and guidance.
Football Data Analyst (Intern)
NinerStats
01.2024 - Current
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
- Enhanced team efficiency by identifying trends and patterns in complex datasets.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Data Analyst (Temp Position)
Elevate Sports Ventures
04.2024 - Current
- Generated standard and custom reports to provide insights into business performance.
- Managed large-scale databases to ensure timely access to critical information.
- Utilized data visualization techniques to present and explain complex data sets.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Participated in requirements meetings to understand business needs.
Education
Bachelor of Science - Communication Studies, Media & Technology
University of North Carolina At Charlotte
Charlotte, NC05.2024
Certificate - Sports Analytics
University of North Carolina At Charlotte
Charlotte, NC05.2024
Skills
- Presentations
- Willing to learn
- Communication
- Data and Analytics
- Business Analysis
- Excel Functions
- Advanced Mathematics
- Trend Monitoring
- Problem Solving
Certification
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Access
Timeline
Data Analyst (Temp Position)
Elevate Sports Ventures
04.2024 - Current
Football Data Analyst (Intern)
NinerStats
01.2024 - Current
Front Desk Clerk
Harris Teeter
09.2023 - Current
Data Analyst (Temp Position)
Elevate Sports Ventures
06.2023 - 08.2023
Front Desk Agent
Spare Time Entertainment
03.2023 - 09.2023
Catering Event Staff
Undergrads
12.2022 - 01.2024
Track & Field Data Analyst (Intern)
NinerStats
08.2022 - 12.2022
Front Desk Agent
Spare Time Entertainment
11.2021 - 02.2023
Customer Service Clerk
Harris Teeter
11.2020 - 11.2021
Cashier
Harris Teeter
03.2020 - 11.2020
Bachelor of Science - Communication Studies, Media & Technology
University of North Carolina At Charlotte
Certificate - Sports Analytics
University of North Carolina At Charlotte