Jack O’Connell

Detail-oriented Support Technician specializing in cloud support and network troubleshooting. Developed streamlined issue resolution tools and comprehensive documentation, enhancing customer satisfaction. Skilled in hardware maintenance and management of Active Directory and Azure AD across multiple organizations, delivering effective technical support.

Carroll Capstone Project – Led a network improvement project for a local business by enhancing wireless coverage and overall performance. Installed and configured TP-Link switches and access points to provide reliable connectivity throughout the building, while implementing wired connections for PCs to improve stability and redundancy. Maintained communication with the client after deployment, offering continued IT support, including troubleshooting and resolving a network printer connectivity issue to restore full functionality.