Summary
Overview
Work History
Education
Skills
Timeline
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Jack O'Connor

Nottingham,NH

Summary

Motivated professional offering a Bachelor's Degree in Business Administration along with over eight years of experience working in behavioral health. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Reliable candidate ready to take on challenges.

Overview

8
8
years of professional experience

Work History

Territroy Lead

Aware Recovery Care
Bedford, NH
06.2021 - Current
  • Oversee recovery advisor territory for Northern NH spanning from Alton to Claremont and North, and as far south as Concord.
  • Support and manage a team of 11 direct care staff
  • Responsible for new hire training and competency
  • Facilitate monthly and biweekly team meetings
  • Conduct one on one supervision with each member of the team monthly
  • Support and assist management with administrative and operational tasks
  • Conduct interviews (as needed) for new hires
  • Review electronic health records for accuracy
  • Review staff scheduling and utilization of time (as needed)
  • Conduct performance improvement plans and coaching (as needed).
  • Able to perform all job duties in a hybrid work environment
  • Maintain a healthy and positive work culture
  • Fostered positive employee relationships through communication, training and development coaching.
  • Development and implementation of no processes and procedures to enhance direct care work flows

Project Management Intern

Aware Recovery Care
Wallingford , CT
03.2022 - 07.2022
  • Participated in meetings with key stakeholders
  • Completed 5 or more hours of shadowing weekly with project management team
  • Attended weekly Project Management team meetings check-in
  • Reviewed project charters and risk registry's
  • Assisted with building work-flow's in Clarizen
  • Documentation via meeting minutes
  • Completion of all Project Management trainings in Relias
  • Microsoft Project
  • Experience developing stakeholder registries, risk register's, work breakdown structures, networking diagrams, responsibility assignment matrix's for both teams and stakeholders
  • Development of communication plan including scope and methods, lines of communication for both teams and stakeholders. Developing specific methods and techniques for communication as well as specific processes

Client Recovery Advisor

Aware Recovery Care
Bedford, NH
06.2019 - 06.2021
  • Manage a Caseload of upwards of 17 clients at a time
  • Conduct one on one scheduled visits with clients
  • Build rapport and maintain relationships with clients
  • Goal setting
  • Crisis Management
  • Perform curriculum
  • Create a weekly schedule in Sigmund EHR
  • Manage an accurate schedule weekly in Sigmund EHR
  • Accurately input following weeks' scheduled appointments in a timely manner
  • Adjust calendar in Sigmund EHR as needed
  • Record appropriate, detailed, and organized notes in a timely fashion following scheduled client visits.
  • Attend client visits/staff meetings on time and prepared.
  • Document expense reports accurately and submit in a timely manner.
  • Completion of required assessments for each individual client Administer urine drug screens in accordance with program requirements.

Program Manager

Bonfire Recovery Services
Dover, NH
10.2015 - 06.2019
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built strong operational teams to meet process and production demands.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Tracked and replenished inventory to maintain par levels.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Maintaining and developing integrity and progress of program and residents General Maintenance and upkeep

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
08.2022

Psychology

Great Bay Community College
Portsmouth, NH

Skills

  • Experience in leadership
  • Community Outreach
  • HIPAA Compliance
  • Direct Client Care
  • Family centered care/In-home treatment
  • Patient Advocacy
  • Problem resolution
  • Active listening
  • Time management
  • Conflict resolution
  • Collaboration
  • Training & Development
  • Microsoft Office
  • Team management
  • Work ethic
  • Data management
  • Critical thinking
  • Multitasking
  • Planning & organizing
  • Documentation and Reporting
  • Team Collaboration
  • Appointment Scheduling

Timeline

Project Management Intern

Aware Recovery Care
03.2022 - 07.2022

Territroy Lead

Aware Recovery Care
06.2021 - Current

Client Recovery Advisor

Aware Recovery Care
06.2019 - 06.2021

Program Manager

Bonfire Recovery Services
10.2015 - 06.2019

Bachelor of Science - Business Administration

Southern New Hampshire University

Psychology

Great Bay Community College

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Jack O'Connor