Jack O’Neill
New York,NY
Summary
Seasoned Museum professional with experience in Visitor Services leadership, Skilled in team collaboration, conflict resolution, and driving performance improvement. Known for reliability, communication skills, and fostering a positive team environment.
Overview
8
8
years of professional experience
Work History
Visitor Experience Manager
The Jewish Museum
10.2023 - Current
- Hired, managed and trained a team of Visitor Experience Assistants, fostering a positive work environment focused on teamwork and collaboration.
- Regularly mentored team members on performance-oriented strategies and customer service techniques, running daily morning meetings and organizing department trainings.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- In-house expert on Museum's CRM and ticketing system; troubleshooting any technical issues as they arise and responsible for creating advance online and onsite tickets
- Go-to employee for any and all visitor attendance data; submitting weekly, monthly, and yearly reports
Visitor Experience Manager
The Aldrich Contemporary Art Museum
06.2019 - 09.2023
- Managed and led Museum Attendant team by hiring, training and mentoring employees, resolved complaints and issues involving both patrons and employees
- Supported integral departments in all aspects by providing accurate fiscal and daily reports, maintaining the safety of high value assets, and effectively opening, closing and operating museum facilities
- Operated ticket sales at the admissions desk and facilitated shop and membership sales, maintained up-to-date inventory, and processed and shipped all domestic and international deliveries
- Educated visitors and staff on all current and past exhibitions, provided in-depth institutional history and marketed upcoming events and public programs
- Past work includes: Museum Attendant, Visitor Experience Assistant, Art Preparator
Delivery Driver
United Parcel Service, UPS
09.2018 - 01.2019
- Oversaw the safe delivery of packages to downtown commercial and residential districts
- Managed time sensitive deliveries, coordinated domestic and international invoices and shipping documents, and submitted accurate receipts and returns
- Met and exceeded all CT State Health Code requirements and operated company vehicle with clean safety record
- Managed customer service issues with analytical approaches, maintained positive professional relationships with customers and peers
Warehouse Manager
Toys ‘R’ Us
12.2017 - 06.2018
- Efficiently loaded and unloaded, inventoried and stocked company merchandise
- Performed bay audits and merchandising, assisting on the sales floor as needed
- Used Sapphire software to price check and print out labels
- Operated manual and electric pallet jacks, safely relocated heavy merchandise on sales floor for timely stocking.
Education
High School Diploma -
Ridgefield High School
Ridgefield, CT01-2014
Skills
- Team management
- Efficient scheduling abilities
- Proficiency in ACME, Salesforce, Raiser's Edge NXT, Microsoft Office, Google Suite, Shopify, Fareharbor, ADP Workforce, PayChex, and DIAD
- Customer service and issue resolution
- Data visualization and presentations
Timeline
Visitor Experience Manager
The Jewish Museum
10.2023 - Current
Visitor Experience Manager
The Aldrich Contemporary Art Museum
06.2019 - 09.2023
Delivery Driver
United Parcel Service, UPS
09.2018 - 01.2019
Warehouse Manager
Toys ‘R’ Us
12.2017 - 06.2018
High School Diploma -
Ridgefield High School
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