Jack Raymond
Fair Oaks
Summary
Results-driven manager with expertise in operations management and event coordination. Proven ability to enhance customer satisfaction through effective team coaching and problem-solving.
Overview
4
4
years of professional experience
Work History
Manager
Top Golf
Roseville
09.2021 - Current
- Oversaw daily operations to enhance guest experience and satisfaction.
- Delegated work to staff, setting priorities and goals.
- Coached, mentored and trained team members in order to improve their job performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained team members on service standards and operational procedures.
- Coordinated events and group bookings for seamless execution and guest enjoyment.
- Traveled to open new locations and train other management teams to effectively execute operations.
- Led large corporate events with a team.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed staff schedules to ensure adequate coverage during peak hours.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
Bella Vista Highschool
Citrus Heights, CA06-2022
Skills
- Operational management
- Staff delegation
- Event coordination
- Customer relations
- Service training
- Quality assurance
- Inventory management
- Team leadership
- Conflict resolution
- Problem solving
- Coaching and mentoring
- Shift scheduling
- Customer service
Affiliations
Collegiate Athlete
Timeline
Manager
Top Golf
09.2021 - Current
High School Diploma -
Bella Vista Highschool