Adaptable, open-minded, and competitive graduate from Baruch College with experience in many different fields. Willing to learn and grow through hard work and development. Extremely motivated to perform at a high level.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Native English Teacher
Creverse
02.2024 - 03.2025
Facilitated learning of English language using variety of instructional methods, resources and technological tools.
Created reading lists with materials to promote student comprehension of written English
Held theme days focused on various English speaking countries to promote cultural literacy in students.
Provided instruction and tutoring for students ranging from age 6 to 13 in speaking and writing English language.
Developed and implemented full English curriculum to meet school mission and goals.
Caddie
Maidstone Club
05.2015 - 09.2024
Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands,or
feet, to achieve desired results.
Teach instructional courses and advise students.
Monitor athletes' use of
equipment to ensure safe and proper use.
Adjust coaching techniques, based on the strengths and weaknesses of athletes.
Account Executive
Consultive Strategy Group
10.2023 - 02.2024
Developed, maintained and utilized diverse client base.
Set and achieved company defined sales goals.
Achieved or exceeded company-defined sales quotas.
Negotiated prices, terms of sales and service agreements.
Built relationships with customers and community to promote long term business growth.
Trained new employees on customer service, money handling and organizing strategies.
Account Coordinator
RSCR Advertising & Marketing
08.2019 - 02.2024
Liaison between client and agency
Coordinate and facilitate regular client meetings
Work with sales and marketing teams to prepare presentations and sales pitches
Handle client communications and write client reports
Communicate client agendas to other staff
Plan, execute, and manage client accounts and projects
Develop project plans to meet client goals and objectives
Build relationships with clients to ensure brand and project success
Liaised with internal teams to facilitate proper pre-and post-sales service.
Asked appropriate open-ended questions to discover customers' needs and requirements.
Customer Relations Manager
The New York Sun
12.2021 - 03.2023
Resolve customer complaints or answer customers' questions regarding policies and procedures
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Implement corporate or departmental policies, procedures, and service standards in conjunction with management
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Camp Counselor
Self-Employed
04.2020 - 09.2020
Launched a children's sports camp designed to keep kids active outside while remaining safe during the challenging pandemic years
Maintain a safe play environment
Observe and monitor children's play activities
Communicate with children's parents or guardians about daily activities, behaviors, and related issues
Provide care for mentally disturbed, delinquent, or handicapped children
Sanitize toys and play equipment
Assist in preparing food and serving meals and refreshments to children
Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
Devoted 25 hrs/wk while maintaining full course schedule
Gained valuable leadership and team-building skills
Education
Bachelor of Business Administration - Finance
Baruch College
05.2022
Skills
Instructing
Teaching
Monitoring
Adjusting coaching techniques
Resolving customer complaints
Providing guidance
Implementing policies
Discussing job performance
Training employees
Coordinating activities
Liaison
Facilitating meetings
Preparing presentations
Handling client communications
Writing reports
Planning
Executing
Managing accounts
Developing project plans
Building relationships
Microsoft Office
Leadership
Organizational Know-How
Collaboration
Customer Relations Management
Communication
Multi-tasking
Time Management
Certification
120 Hour TEFL Certificate, TEFL (Teaching English as a Foreign Language)