Jack Richman
Palm Desert,CA
Overview
32
32
years of professional experience
Work History
Customer Service Manager
Palm Springs Motors
03.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Business Development Manager
Pathway Payments
01.2016 - 11.2021
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Represented company and promoted products at conferences and trade association meetings.
COO
Legend Dist
09.1989 - 09.2015
- Interviewed, supervised and motivated [Number] staff members to achieve optimal productivity.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Education
Bachelor of Science - Queens
Queens College of The City University of New York
Flushing, NY09.1986
Skills
- Continuous Improvements
- Account Authorizations
- Work Prioritization
- Scheduling and Coordinating
Timeline
Customer Service Manager
Palm Springs Motors
03.2022 - Current
Business Development Manager
Pathway Payments
01.2016 - 11.2021
COO
Legend Dist
09.1989 - 09.2015
Bachelor of Science - Queens
Queens College of The City University of New York
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