Jack Rielly
Bridgton
Summary
Results-driven supervisor with a versatile background in outdoor recreation and customer service. Proven ability to enhance customer experiences and enforce safety standards in dynamic environments.
Overview
3
3
years of professional experience
Work History
Outdoor Watersport Supervisor
Sebago Trails Paddling Company
Raymond, ME
05.2025 - Current
- Supervised daily operations such as planning and coordination of rental deliveries, pickups, take-away rentals, and "paddle from here" rentals.
- Interviewed, trained, and mentored team members on equipment use and customer service best practices.
- Enforced safety standards and monitored weather conditions to safeguard customers and staff.
- Planned and coordinated group rentals including private groups, company outings, and recreation groups of all ages.
- Assisted with marketing efforts including creation of social media content, radio advertising, and boots on the ground marketing.
Reservation Clerk
Point Sebago Resort
Casco, ME
05.2024 - 08.2024
- Managed reservation bookings using property management systems to ensure accuracy and efficiency.
- Coordinated guest inquiries via phone and email, providing exceptional customer service.
- Processed payments and handled billing inquiries, maintained accurate financial records.
- Assisted with special requests and accommodations, enhanced guest experiences.
Sustainability Specialist - Work Study
Johnson and Wales - Energy Conservation Office
Providence, RI
09.2023 - 05.2026
- Collaborated with cross-functional teams to implement sustainability initiatives.
- Planned and coordinated events on and off campus to raise awareness of environmental issues.
- Collaborated with facilities department to manage waste streams effectively and responsibly.
Education
Bachelor of Science - Adventure, Sport, and Nature-Based Tourism
Johnson And Wales University
Providence, RI05-2026
Skills
- Team training
- Goal-driven
- Customer service
- Community engagement
- Communication
- Decision making
- Risk Analysis
- Inventory control
Timeline
Outdoor Watersport Supervisor
Sebago Trails Paddling Company
05.2025 - Current
Reservation Clerk
Point Sebago Resort
05.2024 - 08.2024
Sustainability Specialist - Work Study
Johnson and Wales - Energy Conservation Office
09.2023 - 05.2026
Bachelor of Science - Adventure, Sport, and Nature-Based Tourism
Johnson And Wales University