Jack Robinson
Phoenix,AZ
Summary
Dynamic professional with extensive experience in the fast-paced restaurant industry, notably at Go Sushi & Thai. Excelled in delivering high-end customer service and maximizing revenue through strategic upselling. Demonstrates robust communication skills and POS system proficiency, with a proven track record in team leadership and training. Achieved consistent customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Server
Go Sushi & Thai
Flagstaff, AZ
05.2023 - Current
- Provide high end customer service in a fast-paced environment
- Take and deliver orders efficiently while ensuring customer satisfaction
- Handle cash and card transactions, process payments, and manage shared tips
Server's Assistant
Elements Restaurant at Sanctuary Resort
Paradise Valley, AZ
03.2022 - 12.2022
- Assisted servers with food running, table maintenance, and guest needs
- Ensured a fine dining experience by maintaining high service standards
- Supported restaurant operations during peak hours
Server
TapHouse Kitchen
Phoenix, AZ
06.2021 - 01.2022
- Managed tables, took orders, and provided an engaging guest experience
- Recommended higher priced menu items and consistently upsold specials to maximize revenue to store
- Maintained knowledge of beer, wine, and cocktail pairings
Server
Olive Garden
Phoenix, AZ
10.2020 - 06.2021
- Delivered quality service in a high-volume restaurant environment
- Assisted in training new staff members to uphold company standards
- Ensured prompt service, accurate orders, and guest satisfaction
Busser, Host, Expeditor
Zipps Sports Grill
Phoenix, AZ
09.2019 - 10.2020
- Greeted guests, managed seating, and coordinated reservations
- Maintained restaurant cleanliness and assisted servers as needed
- Expedited food orders to ensure timely service
Busser, Host, Dishwasher
Fatso's Pizza
Phoenix, AZ
04.2017 - 04.2019
- Provided assistance in all front and back-of-house operations
- Cleaned and set tables efficiently to maintain a smooth workflow
- Washed dishes and kitchen equipment to support restaurant hygiene
Education
Bachelor's Degree - University Studies (Psychology/Communication Concentration)
Northern Arizona University
Flagstaff, AZ05.2025
Associate of Arts Degree -
Scottsdale Community College
Scottsdale, AZ12.2022
High School Diploma -
Saguaro High School
Scottsdale, AZ05.2020
Skills
- Robust communication and interpersonal skills
- Customer service and hospitality expertise
- Fast-paced and high-volume restaurant experience
- Food and beverage knowledge, including fine dining service
- Team-oriented with leadership and training abilities
- Cash handling and POS system proficiency
Timeline
Server
Go Sushi & Thai
05.2023 - Current
Server's Assistant
Elements Restaurant at Sanctuary Resort
03.2022 - 12.2022
Server
TapHouse Kitchen
06.2021 - 01.2022
Server
Olive Garden
10.2020 - 06.2021
Busser, Host, Expeditor
Zipps Sports Grill
09.2019 - 10.2020
Busser, Host, Dishwasher
Fatso's Pizza
04.2017 - 04.2019
Bachelor's Degree - University Studies (Psychology/Communication Concentration)
Northern Arizona University
Associate of Arts Degree -
Scottsdale Community College
High School Diploma -
Saguaro High School
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