Jack Roosa
Houston,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Hillstone Restaurant Group
06.2023 - 02.2024
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
Server/Bartender
Lupe Tortilla
09.2022 - 02.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Lead Server/Trainer
BJ's Restaurant & Brewhouse
01.2022 - 09.2022
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Built and maintained professional relationships with vendors and suppliers.
- Conducted monthly meetings with servers to review procedures and improve service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server
BreWingZ Restaurant And Bar
05.2021 - 09.2021
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Business
University of Kansas
Lawrence, KSSkills
- High-volume dining
- Exceptional customer service
- Food Running
- Ordering Procedures
- Team Leadership
- Safe Food Handling
- High Energy and Stamina
- Table Monitoring and Turnover
Timeline
Server
Hillstone Restaurant Group
06.2023 - 02.2024
Server/Bartender
Lupe Tortilla
09.2022 - 02.2023
Lead Server/Trainer
BJ's Restaurant & Brewhouse
01.2022 - 09.2022
Server
BreWingZ Restaurant And Bar
05.2021 - 09.2021
Business
University of Kansas