Jack Salek
Conway
Summary
Dynamic Team Lead Trainer at Hollywood Wax Museum Entertainment Center, skilled in coaching and mentoring. Enhanced training effectiveness through tailored initiatives and performance monitoring. Excelled in customer service, resolving conflicts, and fostering teamwork, ensuring a memorable guest experience while maintaining operational efficiency. Proven ability to lead and motivate teams in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Team Lead Trainer
Hollywood Wax Museum Entertainment Center
01.2025 - Current
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
- Supervising over the team where we rotate through multiple posts on an hourly schedule. I ensure that everyone is where they need to be when they need to be there.
- Assisting customers with needs including refunds, disputes with employees, selling tickets, assisting on the retail counter, and anything else the customer might need.
- Completing shift change in a timely manner, ensuring that guests get promptly assisted.
- Assisting in opening up/closing down the building depending on the shifts I am scheduled with.
Guest Experience Associate
Hollywood Wax Museum Entertainment Center
06.2021 - 01.2025
- Assist guests within the hourly position assigned to you, whether that be at the ticket counter, retail desk, taking photos, or loading our additional attractions.
- Assist guests in a timely manner ensuring that each guest has an enjoyable experience.
- Employing our company's core values which include, making it fun for guests, holding ourselves accountable for our mistakes, and stepping up when and where we are needed.
- Restocking/facing the gift shop during shift change and at the end of the day.
- Fast-paced work environment where we consistently sell hundreds of tickets on a daily basis and employ teamwork skills to assist guests in a friendly and timely manner.
Education
Bachelor of Science - Psychology
Coastal Carolina University
Conway, SC12-2025
High School Diploma -
Ashley Ridge High School
Summerville, SC05-2022
Skills
- Coaching and mentoring
- Leadership
- Conflict resolution
- Teamwork
- Stocking/facing store
- Communication
- Retail
- Customer Service
Timeline
Team Lead Trainer
Hollywood Wax Museum Entertainment Center
01.2025 - Current
Guest Experience Associate
Hollywood Wax Museum Entertainment Center
06.2021 - 01.2025
Bachelor of Science - Psychology
Coastal Carolina University
High School Diploma -
Ashley Ridge High School
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