Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jack Saunders

Spring Hill,TN

Summary

Results-oriented business management professional focused on achieving product excellence. Extensive knowledge and experience establishing, implementing and managing automotive service and parts field and central fixed operations, both domestic and international. Established "Start-Up" operations in international markets including dealer network development, and establishing technical training centers and parts distribution centers to support the region. Technical troubleshooter and "flying doctor" for eastern US for Stellantis products (including Maserati). Established technical training centers and managed curriculum development. Held multiple retail positions in automotive service and parts business both OE and aftermarket. Maintain Master ASE Certification.

Overview

38
38
years of professional experience

Work History

Business Development Manager

OEConnection
04.2020 - 03.2023
  • 300% increase in number of integrations with shop management systems and RepairLinkShop to drive parts sales growth and retention.
  • Created marketing programs with OEMs and National Accounts
  • Increased sales through RepairLink by 220% in two years
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
  • Established relationships with key decision-makers at OEMs and regional/national repair shop networks to promote online parts sales growth and retention.
  • Represented company and promoted products at conferences and industry events
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones

Wholesale Parts Business Manager

Nissan, NNA
10.2015 - 04.2020
  • Developed E-Commerce sales platform for dealership wholesale parts sales
  • Developed strategy for establishing parts sales business through new channels
  • Established sales process and launched sales through bulk sales channel
  • Led field team in wholesale business development
  • Developed sales programs and reporting for Fleet accounts

Northeast Regional Wholesale Parts Mgr Somerset, NJ

  • Developed and executed business sales plans
  • Executed strategy to expand Nissan base wholesale parts sales through independent repair facilities and collision shop channels
  • Increased dealership and company profitability and enhance brand value within assigned region

Fixed Operations

FIAT Chrysler Automobiles (now Stellantis)
02.1985 - 05.2014

Business Development Manager

Baltimore, MD

  • Drove parts sales business growth through Mid-Atlantic six state region

Senior Manager - Wholesale Parts Sales & Marketing Auburn Hills, MI

  • Analyzed and defined U.S. automotive parts market and introduce strategy for Mopar business growth opportunities
  • Developed US parts wholesale business "go to market" strategy and launch plan

Head of AfterSales - DaimlerChrysler OverSeas

Stuttgart, Germany

  • Management of After Sales for 6 national & 4 regional centers covering 47 Countries in Africa, Middle East, Central & Eastern Europe
  • Business planning, G&A, personnel management, P & L, corporate and distributor network development & support, warranty cost control, quality feedback, field engineering, training administration, CSI
  • Created field engineering process for vehicle quality improvements

Customer Relations Manager / Technical Advisor / Field Service & Parts Manager

  • Regional staff manager for handling of customer relations activities, warranty administration procedures, technical troubleshooting
  • Field S&P Mgr providing dealership support

Education

Bachelor of Science - Education - Training

University of Pittsburgh
Pittsburgh, PA
05.1991

Skills

  • Cooperative project participation
  • Salesforce administration
  • Effective stakeholder communication
  • Pipeline optimization
  • Business alliance development
  • Long-term planning expertise
  • Effective relationship management
  • Strategic business growth
  • Customer relationship management
  • Workforce education
  • Technical problem solver

Accomplishments

  • Established and implemented US "go to market" strategy for Mopar US wholesale parts business
  • Established Start-Up operations in Int'l markets growing to largest parts sales profit for operations outside NAFTA
  • Created Accessory sales/marketing platform to support multiple markets/languages/currencies
  • Lead technical troubleshooter for Stellantis in east US
    Closing negotiator for Egyptian / Turkish F-16's for Jeep Wrangler barter deal
  • Created industry / education partnership enabling professional technician training and brand focused training program
  • 25+ year ASE Master Certified Technician

Languages

German
Professional Working
Spanish
Limited Working

Timeline

Business Development Manager

OEConnection
04.2020 - 03.2023

Wholesale Parts Business Manager

Nissan, NNA
10.2015 - 04.2020

Fixed Operations

FIAT Chrysler Automobiles (now Stellantis)
02.1985 - 05.2014

Bachelor of Science - Education - Training

University of Pittsburgh

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