Jack Sconza
Tampa,FL
Summary
Technically skilled IT professional with remote Help Desk experience supporting users with Tier 1 issues, password resets, and Microsoft 365 troubleshooting. Completed a cybersecurity bootcamp with foundational training in network security, threat detection, and system hardening. Experienced with tools like Active Directory, RDP, TeamViewer, and ticketing systems such as ServiceNow. Strong communicator with a customer-focused mindset and a passion for IT support. Currently pursuing CompTIA Network+ and Security+ to advance toward a future role in cybersecurity. Seeking a Help Desk Technician position to build on technical skills and grow within the IT field.
Overview
1
1
Certification
Work History
Alumni Cyber Tutor / Tech Assistance
University of Texas
- Remote Technical Support Specialist and Cybersecurity Tutor for the University of Texas Cyber Bootcamp, assisting students with hardware/software troubleshooting, remote desktop support, account access issues, and technical labs. Provided guidance on tools like Wireshark, Splunk, Kali Linux, and Nmap, while reinforcing concepts in network protocols, system security, and user support. Skilled in ticket handling, Windows/Mac OS, VPN configuration, and end-user training, with strong communication and customer service focus.
Graduate of UT Cyber Bootcamp
University of Texas
- Cybersecurity professional with hands-on training from the University of Texas Cybersecurity Bootcamp. Skilled in SIEM (Splunk), log analysis, incident response, network security, and vulnerability assessment using tools like Nmap, Wireshark, Kali Linux, and Nessus. Familiar with MITRE ATT&CK, TCP/IP, EDR, and Active Directory. Eager to support SOC operations and grow in threat detection and security monitoring.
Education
Bootcamp Certificate - Cybersecurity
University of Texas At Austin
Austin, TXSkills
- Hardware & Software
- Troubleshooting
- Operating Systems
- Active Directory
- Microsoft Tools
- Ticketing Systems
- VPN Configuration
- Remote Support Tools
- Networking
- ITSM
- Customer Service
- Documentation
Certification
Cybersecurity Boot Camp
Cybersecurity Career Development
Timeline
Alumni Cyber Tutor / Tech Assistance
University of Texas
Graduate of UT Cyber Bootcamp
University of Texas
Bootcamp Certificate - Cybersecurity
University of Texas At Austin
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