Summary
Work History
Education
Skills
Timeline
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Jack Scott

Jack Scott

Fullerton,CA

Summary

Office management professional with track record of optimizing office processes and supporting team productivity. Known for exceptional attention to detail and ability to manage multiple tasks simultaneously. Highly reliable, adaptable to changing needs, and skilled in fostering team collaboration and delivering results.

Work History

Assistant Office Manager

MICHAEL J. SCOTT LAW OFFICE
12.2022 - Current
  • Organize the office and files to create a more efficient workspace.
  • Maintain valuable relationships with client base.
  • Coordinated daily office operations to ensure efficiency and workflow consistency.
  • Managed scheduling and calendar appointments for attorneys and clients, optimizing time management.
  • Supervised administrative staff, providing mentorship and support for professional development.
  • Developed and implemented office procedures to enhance productivity and streamline processes.
  • Maintained accurate records of client interactions using legal management software, ensuring data integrity.

Front Office Manager

TEXAS A&M HOTEL AND CONFERENCE CENTER
02.2022 - 08.2022
  • Supervised front desk operations, ensuring high levels of guest satisfaction and efficient service delivery.
  • Trained and mentored front office staff on customer service best practices and operational procedures.
  • Implemented streamlined check-in and check-out processes, enhancing guest experience and reducing wait times.
  • Managed scheduling and staffing to optimize front office coverage during peak periods.
  • Collaborated with housekeeping and maintenance teams to address guest concerns promptly and efficiently.
  • Developed training materials for new hires, focusing on company policies and operational excellence.
  • Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
  • Analyzed guest feedback to identify areas for improvement in service delivery and overall guest experience.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.

Assistant Front Office Manager

MARGARITAVILLE LAKE RESORT, LAKE CONROE | HOUSTON
05.2020 - 12.2021
  • Supervised front office operations, ensuring efficient check-in and check-out processes.
  • Trained and mentored front desk staff to enhance customer service skills and performance.
  • Analyzed guest feedback to identify areas for service improvement and implement solutions.
  • Led initiatives to enhance guest experiences through personalized services and attention to detail.
  • Collaborated with management to develop strategies for enhancing operational efficiency in front office functions.
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.

Education

Master of Arts - Communications

California State University, Fullerton
Fullerton, CA
05.2025

Bachelor of Arts - Anthropology

San Diego State University
01.2018

Skills

Customer service

Timeline

Assistant Office Manager

MICHAEL J. SCOTT LAW OFFICE
12.2022 - Current

Front Office Manager

TEXAS A&M HOTEL AND CONFERENCE CENTER
02.2022 - 08.2022

Assistant Front Office Manager

MARGARITAVILLE LAKE RESORT, LAKE CONROE | HOUSTON
05.2020 - 12.2021

Bachelor of Arts - Anthropology

San Diego State University

Master of Arts - Communications

California State University, Fullerton

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Jack Scott