Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Jack Shalvoy

Denver,CO

Summary

Self-motivated, knowledgeable hospitality operations manager with proven ability to manage multiple locations and drive performance improvements. Successfully enhanced operational efficiency and customer satisfaction across multiple regions. Demonstrated leadership in team development and strategic planning through organizational alignments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Area General Manager: Texas & West Portfolio

Kasa Inc
09.2020 - Current
  • Oversee Finance, Marketing, Revenue, & Operations Team for 200+ units in Texas, Colorado, Oregon, Washington, and Arizona.
  • Responsible for creating and adhering to budgets for 10 properties.
  • Manage a team of 10+ direct reports including Customer Service agents, Operations managers & Revenue Managers.
  • Create marketing plans, manage GAAP/USALI Budgets and oversee 5 Million in Revenue across all properties on a year-to-year basis.
  • Streamlined processes to optimize budgets and reduce operational costs.
  • Fostered partnerships with local vendors to enhance guest experience and service offerings.
  • Spearheaded initiatives that resulted in improved operational efficiencies and enhanced customer loyalty.
  • Led operational strategy to enhance service delivery across multiple properties.
  • Developed and implemented training programs for staff to improve performance and customer satisfaction.

Senior Rooms Operations Manager Housekeeping

Portland Downtown Waterfront Marriott
07.2019 - 07.2020
  • Performed Department Head duties for 70+ housekeeping staff.
  • Managed & Oversaw changes to hotel cleanliness standards during unprecedented Covid-19 Pandemic.
  • Streamlined operations by implementing efficient scheduling systems, enhancing staff productivity and service quality.
  • Led cross-functional teams to optimize guest experience through process improvements and staff training initiatives.

Rooms Operations Manager

Detroit Marriott at the Renaissance Center
02.2017 - 07.2019
  • Facilitated regular performance evaluations, providing constructive feedback to promote professional growth among team members.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Education

Bachelors of Science - Hospitality Management

The Ohio State University
Columbus, Ohio
12.2016

Skills

  • High-end Customer Service
  • Proven Problem Solving Ability
  • Quality Assurance
  • Project Management
  • Operations management
  • Talent acquisition

Accomplishments

  • Collaborated with a 10-person team to launch and take over two Ace-branded hotels during peak season. Launched 2 additional hotels.
  • Supervised 15 staff across roles from support specialists to operations managers.
  • Increased revenue by developing repeat guest workflows across 10 properties in 5 states.
  • Led sales and leasing strategies, managing leaders to achieve revenue goals.

Certification

CRMA Revenue Management

Interests

  • Gardening
  • Travel
  • Street Meat (Food Tourism)
  • My Cat Monday
  • Team Sports
  • Hiking/Backpacking

Timeline

Area General Manager: Texas & West Portfolio

Kasa Inc
09.2020 - Current

Senior Rooms Operations Manager Housekeeping

Portland Downtown Waterfront Marriott
07.2019 - 07.2020

Rooms Operations Manager

Detroit Marriott at the Renaissance Center
02.2017 - 07.2019

Bachelors of Science - Hospitality Management

The Ohio State University

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Jack Shalvoy