JACK SHEPARD
Memphis,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Meticulous professional with a background in verifying insurance benefits and coordinating financial plans for patients. An established Financial Coordinator known for taking on additional responsibilities with poise and grace.
Overview
6
6
years of professional experience
1
1
Certificate
6
6
Years of military experience
4
4
Military awards
Work History
Financial Coordinator
Dental Care of Germantown
07.2021 - 11.2021
- Achieved a 90% treatment plan acceptance rate through exceptional patient engagement
- Promoted and maintained office dental savings plans for patients without insurance
- Expertly managed staff to ensure proper patient flow throughout the clinic
- Conducted insurance verifications and pre-authorizations
- Consistently exceeded monthly financial targets by up to $15,000
- Ensured optimal care flow and enhanced patient experiences
- Managed room turnovers, supported staff in treatment discussions, and assisted in surgical cases
- Efficiently managed referral processes and collaborated with an external insurance specialist.
Clinical Manager / Healthcare System Manager
US Navy
02.2019 - 06.2021
- Subject matter expert in the rollout of the Cerner EHR system
- Adapted the Dentrix system to meet military medicine standards
- Led the transition to the MHS GENESIS system, providing comprehensive training to a diverse user group
- Coordinated the rollout of the EHR system across multiple commands, demonstrating exceptional project management and leadership skills
- Worked closely with Cerner representatives, providing vital feedback for system functionality and user experience
- Managed schedules for 32 dental professionals, improving clinic operations
- Led a team of 80 staff, focusing on efficiency and goal achievement
- Reduced wait times and increased patient capacity through workflow innovations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
Clinical Manager
US Navy
01.2016 - 01.2019
- Mission-Driven Leadership: Managed 50 technicians in daily operations and maintained $550K of supplies and equipment
- Provided direct leadership, assisting fourteen new sailors in onboarding, indoctrination, and early completion of their practice quality standards checklists within 90 days of arrival
- Personally trained 11 technicians in proper on-call duties and led eight sailors during four advancement training sessions, resulting in a 25% promotion rate to the next pay grade
- Clinical Acumen: Managed infection control and hazard material programs, achieving flawless Department of Ecology and medical inspector general surveys
- Trained 28 staff members on proper transportation of dirty instruments and procedures for hazmat handling within the clinics
- Oversaw daily operations, transportation, and delivery of sterilized equipment valued at $330K, with zero discrepancies or loss of production time
- Navy Ambassador: Conducted 200 audiograms and administered 1,671 vaccinations, significantly raising tenant command readiness from 72% to 81%
- Oversaw the administration and documentation of 4,884 immunizations during the 2018 influenza season, achieving 100% BUMED compliance and standards.
Education
Bachelor of Science in Healthcare Administration -
Southern New Hampshire University
Hooksett, NHMaster of Science - Technology - Healthcare Informatics
Southern New Hampshire University
Hooksett, NH12.2025
Skills
- Microsoft Windows 10 & 11, Mac OS X
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Revenue Recognition
- Bookkeeping
- Verbal and written communication
- Data Entry
- Accounts Payable
- Benefits Explanation
- Invoice Processing
- Appointment Scheduling
- Payment Collection
- Telephone Etiquette
- Insurance documentation processing
Certification
- Expanded Function Dental Assistant, Department of Labor, X0098680001-898310, 2016-2021
- Audio Technician, Navy Public Health Center, 171702N
- Top Secret Clearance
- InLab Technology, 2019 - Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Financial Coordinator
Dental Care of Germantown
07.2021 - 11.2021
Clinical Manager / Healthcare System Manager
US Navy
02.2019 - 06.2021
Clinical Manager
US Navy
01.2016 - 01.2019
Bachelor of Science in Healthcare Administration -
Southern New Hampshire University
Master of Science - Technology - Healthcare Informatics
Southern New Hampshire University
Volunteer Experience
- Kitsap County Soccer League, Coach, 200, Coaching youth, emphasizing teamwork and sportsmanship.
- San Diego Sea World, 8, Supporting marine life conservation efforts
Volunteer Experience
- Kitsap County Soccer League, Coach, 200, Coaching youth, emphasizing teamwork and sportsmanship.
- San Diego Sea World, 8, Supporting marine life conservation efforts
Volunteer Experience
- Kitsap County Soccer League, Coach, 200, Coaching youth, emphasizing teamwork and sportsmanship.
- San Diego Sea World, 8, Supporting marine life conservation efforts
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