Jack Shively
Perris,CA
Summary
Proven to excel in high-pressure environments, adeptly managed significant customer flow and special event challenges at Denny's Restaurants Franchise Association. Demonstrated exceptional customer service and team collaboration, enhancing dining experiences and operational efficiency. Skilled in multitasking and problem-solving, significantly contributing to seamless service delivery and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Denny's Restaurants Franchise Association
09.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled to-go orders received online, in person, or over the phone, and prepare them for costumer arrival.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Heritage High School
Menifee, CA06.2019
Skills
Customer Service
Languages
English
Native or Bilingual
Timeline
Host
Denny's Restaurants Franchise Association
09.2021 - Current
Heritage High School