Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jack Shollenberger

Jack Shollenberger

Sarasota

Summary

Motivated and detail-oriented IT professional with hands-on experience in desktop support, system troubleshooting, and cybersecurity fundamentals. Strong foundation in networking, system administration, and client support. Holds multiple industry-recognized certifications and excels at translating technical concepts into user-friendly solutions. Eager to bring strong communication and problem-solving skills to a Help Desk or junior cybersecurity role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cyber Security & IT Certification Candidate

Career Development
Sarasota
09.2024 - 08.2025
  • Invested full-time effort in preparing for and achieving industry-recognized certifications to transition into the cybersecurity and IT support field. Focused on building a strong technical foundation, hands-on lab practice, and deepening knowledge in security operations, networking, and systems fundamentals.

    • Earned CompTIA A+, Network+, Sc-900 and Security+ certifications
    • Completed foundational cybersecurity courses (e.g., TryHackMe, ISC2 CC, Google Cybersecurity)
    • Built a personal home lab environment with SIEM, Kali Linux, and threat detection tools
    • Practiced real-world scenarios via Capture The Flag (CTF) platforms like TryHackMe & Hack The Box
    • Gained proficiency in Python basics, Windows/Linux administration, and ticketing systems
    • Created a project portfolio including a simple log anomaly detector and SOC-style ticket resolutions

Desktop Support Engineer (Intern)

Regent Education
Sarasota
12.2023 - 09.2024
  • Delivered hardware, software, and networking support for internal and external users.
  • Resolved technical issues using remote-access tools and documented ticket logs.
  • Installed applications, configured peripherals, and escalated unresolved issues.
  • Created user manuals and streamlined support procedures to boost efficiency.

Dining Room Server

Summerhouse
Sarasota
01.2023 - 12.2023
  • Delivered exceptional customer service in a high-pressure, upscale dining environment, consistently receiving positive guest feedback.
  • Memorized detailed menus and wine pairings to guide guests through an elevated dining experience.
  • Coordinated with kitchen and bar staff to ensure accuracy, presentation, and timing of meals.
  • Managed multiple tables while maintaining composure and professionalism in a fast-paced setting.
  • Handled payments, special requests, and VIP clientele with discretion and attention to detail.

Education

Computer And Informations Systems Security - Information Assurance And Cybersecurity

USF
Tampa, FL

Skills

  • End-user support (hardware/software)
  • Troubleshooting Windows and Linux environments
  • Remote desktop tools (AnyDesk, TeamViewer, RDP)
  • Imaging, device provisioning, and configuration
  • Ticketing systems (ServiceNow, Zendesk, Spiceworks)
  • TCP/IP, DNS, DHCP, Subnetting
  • Wireless configuration and troubleshooting
  • VPN setup and troubleshooting
  • Network monitoring (Wireshark, SolarWinds)Security incident response fundamentals
  • Threat analysis and mitigation
  • SIEM tools (like Splunk, Wazuh)
  • Basic vulnerability scanning (Nessus, OpenVAS)

Certification

  • Comptia A+
  • Network +
  • Security +
  • Sc-900

Timeline

Cyber Security & IT Certification Candidate

Career Development
09.2024 - 08.2025

Desktop Support Engineer (Intern)

Regent Education
12.2023 - 09.2024

Dining Room Server

Summerhouse
01.2023 - 12.2023

Computer And Informations Systems Security - Information Assurance And Cybersecurity

USF

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