Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jack Shultz

Cincinnati

Summary

Proven Retail Sales Professional with a track record of enhancing customer satisfaction and boosting sales through expert merchandise planning and effective CRM strategies. At Micro Center, significantly improved service plan uptake by leveraging outstanding sales techniques and fostering strong customer relationships. Skilled in time management and known for being reliable and punctual, consistently exceeding employer expectations.

Overview

9
9
years of professional experience

Work History

Sales and Merchandising Associate

Micro Center
02.2022 - Current

Systems sales associate selling laptops, desktops, monitors and software including Microsoft office, eset internet security nord vpn. Also offering services for upgrades on the device being purchased, and service plans covering devices.

Cashier Team Lead

Microcenter
02.2022 - 09.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

BOH Team Member

Tender Towne
03.2018 - 06.2019
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
  • Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
  • Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
  • Achieved consistent positive feedback from customers regarding meal quality and presentation standards.

ClickList Associate

Kroger
12.2017 - 04.2019
  • Read labels, obtained merchandise from shelves and processed incoming orders.
  • Reduced errors in order fulfillment with thorough accuracy checks and attention to detail.
  • Coordinated closely with management in analyzing data related to online orders for continuous improvement efforts.
  • Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
  • Facilitated seamless communication between departments, ensuring timely delivery of products.
  • Monitored stock control systems and processed specific orders.
  • Trained new ClickList associates, sharing best practices and promoting a positive team environment.

Cashier

Kings Island Amusement Park
06.2016 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Etbd - Digital Communications And Media

Miami University
Oxford, OH

Communications - Interpersonal Communications

University of Cincinnati
Cincinnati, OH

Skills

  • Merchandise planning
  • Pricing strategy
  • Fashion trends analysis
  • Brand awareness
  • Promotional planning
  • Stock control
  • Reliable and punctual
  • Sales techniques
  • Friendly and outgoing
  • Customer relationship management (CRM)
  • Retail sales professional
  • Active listener
  • Vendor relations
  • Trend identification
  • Brand presentations
  • Retail buying
  • Customer service
  • Time management

Accomplishments

United States Marine Corps | 0331 Infantry Machine Gunner
July 2021 – Present

  • Serve as an integral member of a Marine Infantry Unit specializing in machine gun operations, consistently demonstrating technical proficiency with a range of weapon systems in both garrison and combat simulated exercises.
  • Lead small teams of Marines in high-pressure, dynamic operational environments, ensuring mission success through effective leadership, strategic decision-making, and resource management.
  • Successfully planned and executed complex field operations and simulated combat missions, consistently achieving objectives while maintaining a focus on safety, efficiency, and tactical advantage.
  • Demonstrated exceptional leadership skills in stressful and fast-paced situations, fostering cohesion and morale among team members during deployment overseas, ensuring peak performance in high risk environments and training scenarios.
  • Responsible for the maintenance, operation, and tactical employment of heavy weapons systems, conducting training and evaluations to maintain operational readiness.
  • Played a key role during a deployment, contributing to mission success by effectively coordinating between units and responding to emerging threats while ensuring the safety and wellbeing of subordinates.
  • Awarded multiple commendations for leadership, teamwork, and dedication to mission accomplishment in challenging and high-risk situations.

Ski Patrol | [Perfect North]
Seasonal | [July 2022-Current]

  • Provide emergency medical care and assistance to skiers and snowboarders, including injury assessment, stabilization, and transport to medical facilities.
  • Monitor slopes to ensure the safety of guests, identifying and responding to hazards such as avalanches, falls, and environmental conditions.
  • Collaborate with team members and other resort personnel to coordinate emergency response efforts, maintaining clear communication in high-stress situations.
  • Conduct daily inspections of ski trails, signage, and equipment to ensure safety standards are met and enforce resort policies to prevent accidents.
  • Educate guests on safety protocols, proper use of equipment, and mountain etiquette, promoting a safe and enjoyable experience for all visitors.
  • Participate in regular training and drills to maintain certifications in CPR, first aid, ensuring readiness for emergency situations.
  • Demonstrate strong problem-solving skills, quick decision-making, and the ability to remain calm under pressure, contributing to a positive and safe environment on the mountain

Timeline

Sales and Merchandising Associate

Micro Center
02.2022 - Current

Cashier Team Lead

Microcenter
02.2022 - 09.2024

BOH Team Member

Tender Towne
03.2018 - 06.2019

ClickList Associate

Kroger
12.2017 - 04.2019

Cashier

Kings Island Amusement Park
06.2016 - 12.2018

Etbd - Digital Communications And Media

Miami University

Communications - Interpersonal Communications

University of Cincinnati
Jack Shultz