Jack Sisco

• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Delivered end-user training on new technologies, increasing adoption rates among employees.

Ensured accurate and timely loading of trucks.

Monitored and managed freight shipments.

Implemented system to track and manage inventory levels.

Assisted drivers with navigation and logistical queries efficiently.

Ensured adherence to Department of Transportation standards.

Conducted examination of DOT compliance guidelines.

• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
• Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
• Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
• Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
• Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
• Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.

• Spearheaded the transition to cloud-based services, reducing operational costs while increasing scalability and flexibility.
• Established efficient help desk operations by implementing ticketing systems and prioritizing critical issues for faster response times.
• Enhanced company-wide communication by implementing unified messaging systems and tools.
• Implemented robust cybersecurity measures to protect sensitive data from potential threats.
• Evaluated emerging technologies and industry trends, proactively recommending solutions that aligned with organizational goals and objectives.
• Coordinated global support services, ensuring prompt resolution of user issues across multiple time zones.
• Mentored junior team members in technical skills and best practices, strengthening overall departmental expertise.
• Optimized network performance with thorough analysis and strategic upgrades to hardware and software.
• Reduced system downtime through proactive monitoring and timely resolution of issues.
• Oversaw vendor relationships, negotiating contracts for cost-effective solutions and seamless integration within existing systems.
• Developed comprehensive disaster recovery plans, ensuring business continuity during unforeseen events.
• Promoted a culture of continuous improvement within the IT organization by regularly soliciting feedback from staff members on ways to enhance processes or address challenges.
• Improved global IT infrastructure by streamlining processes and implementing cutting-edge technologies.
• Modernized legacy applications by migrating them to contemporary platforms that supported greater functionality at lower maintenance costs.
• Championed the adoption of agile methodologies within the IT department, improving project efficiency and collaboration among team members.
• Managed cross-functional teams for successful deployment of large-scale IT projects.
• Standardized IT policies across all departments, fostering a cohesive organizational approach to technology usage and management.
• Streamlined application development processes through thoughtful implementation of DevOps practices, resulting in faster time-to-market for new products.
• Conducted regular assessments of IT infrastructure, identifying areas for improvement and recommending actionable solutions.
• Collaborated with executive leadership on strategic planning initiatives regarding technology investments and long-term goals.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Oversaw IT department operations and training.