Jack Southerland

Work History

Pettyone LLC

04.2019 - 11.2024

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of 15 fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Transtar Industries Inc.

11.2009 - 01.2019

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.

NAPA Auto Parts

06.1994 - 01.2010

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Developed business plan, processes and procedures to provide superior Service to customers.
Trained and motivated employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Contributed positively to the local community through involvement in various events or charitable organizations.

Lakeside Automotive (NAPA Auto Parts)

03.1993 - 04.1994

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Brooks Auto Parts

01.1984 - 03.1993

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Improved customer satisfaction through staff training in customer service and product knowledge.
Assisted with hiring, training and mentoring new staff members.

Anderson Auto Parts

01.1983 - 01.1984

Warmly welcomed customers upon approaching counter and placing orders.
Provided expert product knowledge to assist customers in making informed decisions about their purchases.
Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
Increased customer satisfaction by providing efficient and friendly service at the counter.
Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
Maintained stock and replenished workstation products.