JACK STAMBA
BIRMINGHAM,AL
Summary
Results-driven professional with an extensive background studying human and consumer behavior. Focused on delivering exceptional support for customer needs. Successfully managing concerns and resolving conflicts to maximize customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Material Delivery Specialist
One Call Roofing And Remodeling
Birmingham, AL
05.2018 - 01.2020
- Delivered materials promptly and within budget by effectively managing resources, deadlines, and contractor expectations.
- Strategically organized materials while keeping driver safety in mind.
- Addressed homeowner questions and concerns by following company protocols for job site cleanliness and safety.
- Developed strong customer relationships through second-to-none communication and attentive service.
Sales Associate
Dicks Sporing Goods
Hoover, AL
01.2020 - 10.2020
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Member Service Representative
YMCA
Pelham, AL 35124
10.2020 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company values and policies in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their well-being.
Education
Bachelor of Arts - Psychology
University of Alabama At Birmingham
Birmingham, AL08.2024
Skills
- Active listening
- Effective Communication
- Professional Demeanor
- Attention to Detail
- Relationship Building
- Reliable and Punctual
- Product Recommendations
- Customer relationship building
- Up-Selling
- Customer Retention
Certification
CPR Certified
References
References available upon request.
Timeline
Member Service Representative
YMCA
10.2020 - 02.2024
Sales Associate
Dicks Sporing Goods
01.2020 - 10.2020
Material Delivery Specialist
One Call Roofing And Remodeling
05.2018 - 01.2020
Bachelor of Arts - Psychology
University of Alabama At Birmingham