Jack Tirimacco
Holden,MA
Summary
Experienced service clerk with a focus on efficient operations and customer satisfaction. Proficient in customer relations, administrative support, and in store operations.
Proven track record of enhancing customer satisfaction and streamlining internal processes during my tenure at Big Y Supermarket. Highly organized individual skilled in cash management and issue resolution. Also excels in fostering positive relationships and maintaining high-quality performance standards.
Overview
3
3
years of professional experience
Work History
Service Clerk
Big Y
06.2023 - Current
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts(Specific Roles include: Going out to organize shopping cart chorales, restocking shopping bags and swiftly and neatly bagging the items of customers).
- Reduced customer complaints by effectively addressing and resolving issues as they arose.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner(Commended by staff and customers for great assistance).
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Processed transactions quickly and accurately, resulting in reduced wait times for customers.
- Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
- Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.
Food Service Worker
Sodexo Food Service
10.2023 - 12.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Learned other teammates' work tasks to train as backup.
Cashier
Domino's Pizza
10.2021 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Health Sciences
Assumption University
Worcester, MA05.2027
High School Diploma -
Wachusett Regional High School
Holden06.2023
Skills
- Cash handling expertise
- Product and service knowledge
- Complaint Handling
- Administrative Support
- Customer Satisfaction
- Relationship Building
- Quality Control
Hobbies
Outside of my occupation, I enjoy building and painting. I also enjoy participating in organized game groups focused on Trading Card Games.
Timeline
Food Service Worker
Sodexo Food Service
10.2023 - 12.2023
Service Clerk
Big Y
06.2023 - Current
Cashier
Domino's Pizza
10.2021 - 06.2023
Bachelor of Science - Health Sciences
Assumption University
High School Diploma -
Wachusett Regional High School