JACK TRUS

• Founded and successfully operates an urn wholesale business, providing high-quality urns to funeral homes and clients. Responsible for business development, supplier relations, and financial management.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Trained and motivated employees to perform daily business functions.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Managed financial reporting, budgeting, and revenue analysis for the cemetery operations. Ensured compliance with financial regulations and improved financial transparency. Responsible for reviewing and approving contracts with customers, ensuring accuracy in financial calculations and adherence to legal and organizational criteria.

• Developed strong relationships with external auditors, facilitating smooth audit engagements through timely provision of requested information and clear communication of complex issues.
• Collaborated with cross-functional teams to resolve billing discrepancies, leading to improved customer satisfaction.
• Continuously updated professional knowledge through participation in trainings and industry events, staying current on relevant accounting standards and best practices.
• Increased efficiency in the order-to-cash cycle by collaborating with sales operations to resolve order processing issues promptly.
• Facilitated improvements in contract negotiation by identifying potential risks and offering guidance on revenue recognition implications.

Provided compassionate and professional services to families planning burial arrangements. Assisted in pre-need and at-need planning while maintaining strong client relationships. Managed administrative tasks and ensured smooth daily operations. Reviewed and approved contracts with customers, ensuring compliance with financial accuracy, legal requirements, and specific contractual criteria.

• Organized workshops and training sessions for the community, increasing awareness of available services and resources.
• Collaborated with multidisciplinary teams to develop holistic strategies for addressing complex family needs.
• Led program expansion efforts by identifying gaps in service offerings and creating targeted solutions to fill those needs.
• Implemented data-driven decision-making practices to allocate resources effectively, optimizing program outcomes.
• Maintained accurate records of client progress, case notes, referrals made, and other pertinent information according to organizational standards.

• Built on the success of Our Crepe and launched Crepes & More in Sunny Isles Beach, leading the successful launch of the restaurant from business plan development through to operation
• Conducted market and competitor analysis to define an overall business strategy for the restaurant, including menu development, sales and marketing
• Sourced a location, negotiated a lease and oversaw upgrades and renovations
• Subsequently hired and trained a team to operate the restaurant
• Set-up workflows for all aspects of the business from customer service through to inventory management, food preparation, bookkeeping, and promotions
• Oversaw all administrative and financial operations of the business, including bookkeeping, accounts receivable and accounts payable (AR/AP), and payroll
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Established a successful business by identifying market needs and developing innovative solutions.
• Implemented efficient operational processes to optimize productivity and resource allocation.
• Created organization's mission and vision statements for use by employees.
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.

• Conceptualized and launched this crepe café in the heart of Canada’s sixth largest city, providing a unique dining experience to a range of customers
• Developed a long-term strategic plan for the café, harnessing strong business acumen to define a differentiated product offering and compelling marketing strategy to capitalize on sales opportunities
• Provided the creative vision for the design of the café and its menu, and personally sourced all equipment, supplies, furniture, and services
• Managed all of the administrative and financial functions of the business in addition to ensuring that the business had all of the necessary permits and licenses to operate
• Tracked sales performance and leveraged sales analytics to refine marketing strategy as needed to ensure consistent profitability
• Tapped into an array of marketing channels to reach target customers
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Established a successful business by identifying market needs and developing innovative solutions.
• Implemented efficient operational processes to optimize productivity and resource allocation.
• Created organization's mission and vision statements for use by employees.
• Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.

• Recruited to run a busy truck stop in Mississauga, utilizing extensive experience in running gas station operations to streamline operations, deliver cost savings, and increase revenue
• Developed staff schedules and kept track of labor hours, in addition to preparing biweekly payroll for the team
• Managed relationships with all suppliers, effectively ordering products and fuel to ensure that customer needs were met
• Kept all of the station’s books, utilizing solid financial acumen to ensure that accounts were balanced and the business continued to maintain profitability
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

• Identified and capitalized on an investment opportunity within this tourist destination, investing in a gas station, car wash, convenience store and adjacent apartment rental units
• Maintained all of the business’s financial records and managed financial operations, including profit & loss statements, capital investments, and operating expenses
• Developed a strong presence in the community through a combination of networking and targeted marketing efforts
• Managed budgets effectively while allocating resources towards necessary expenditures.
• Navigated complex zoning regulations to ensure compliance with local ordinances for all owned properties.
• Collaborated closely with real estate agents during sales processes.
• Addressed tenant complaints professionally and efficiently, fostering a positive living environment for all residents.
• Facilitated community engagement events among tenants to foster a sense of unity within the property.
• Maintained accurate financial records for tax purposes and provided detailed reports to stakeholders on a regular basis.

• Managed operations for 15 gas stations across the Toronto area.
• Oversaw daily fuel and merchandise sales, inventory management, and vendor relations.
• Supervised station managers and employees, ensuring high levels of customer service and operational efficiency.
• Developed and implemented cost-control measures, reducing expenses and increasing profitability.
• Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
• Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
• Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
• Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.

• Managed both a gas station and a fast lube service center, providing fuel and oil change services.
• Supervised staff, scheduling shifts, and maintaining high operational standards.
• Ensured proper maintenance of service equipment and compliance with safety regulations.
• Improved customer service and efficiency in both the gas station and lube center.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Managed all aspects of factory operations, including production, inventory, and supply chain management.
• Supervised staff in food preparation and quality control, ensuring adherence to industry standards.
• Coordinated with distributors and suppliers to ensure efficient product delivery.
• Oversaw financial operations, including budgeting and cost control.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.

• Assisted in managing operations for 10 gas stations in the Toronto area.
• Monitored fuel and retail sales, inventory control, and cash management.
• Trained and supervised employees to enhance service quality and efficiency.
• Ensured compliance with safety regulations and environmental guidelines.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Conducted passenger and baggage screening for compliance with aviation security regulations.
• Identified prohibited items and applied safety protocols to prevent security breaches.
• Trained in risk assessment, security protocols, and customs documentation.
• Coordinated with airport authorities and law enforcement agencies to enforce regulations.
• Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
• Detected potential risks by performing meticulous document checks, verifying passenger credentials and travel documents for authenticity.
• Collaborated effectively with airline staff members to facilitate a seamless passenger experience while prioritizing security measures.
• Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.